There is some communication, but I think more information can always be beneficial to veterans. Sometimes you have to say things in different manners, because not everybody is computer savvy and wants to hear things through the My VAC account or emails. Some people need to hear things in person from case managers. I think the more ways we can get the word out to veterans, the better.
When we hear about the benefits of programs, we will also put that out there in our social media and on our website. For example, the mental health benefit that came out not too long ago was a great initiative by Veterans Affairs, and I'm still finding veterans who do not know about it. They're still asking who's going to pay for their treatment while they're waiting for a decision.
There needs to be constant communication. There's never enough. That's all I can say.