Madam Speaker, I would like to thank the hon. member for his question.
After speaking with the people in the community and those who work at the centre, I believe that this is much more than just a call centre. It is insulting to say that it is just a call centre. These people coordinate rescue missions. They call the fire department, the police and anyone else who needs to be called to coordinate the appropriate response and save lives. It is really much more than a call centre. That is the first thing.
With regard to francophones, when enough bilingual people could not be found to work at the centre in Trenton, a decision was made to reduce the qualifications and experience needed, to reduce the skills and official language requirements. That is insulting.