Mr. Speaker, I want to address the issue of missed payments. Some seniors have waited longer than they should. These delays were operational issues for files largely involving new applications or changes to payments. The department has worked to improve processing times with an OAS action plan implemented to improve service delivery, which has led to a 41% decrease in the inventory of new OAS applications.
It is important to compare the question that the hon. member asks with the cost of not acting quickly. If we had not acted quickly, millions of OAS, EI and CPP recipients would have been stuck with an old system that would have potentially led to much worse outcomes for them.
We are very proud of the transformation that is happening, which is taking place in a responsible and transparent manner, in a series of well-planned and prudent phases within the appropriated budget.