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Government Services  Mr. Speaker, I think the member opposite owes the hard-working public servants an apology, because when it comes to Service Canada, they have been back in the office for months serving Canadians. These are the same people who delivered—

June 23rd, 2022House debate

Karina GouldLiberal

Government Services  Mr. Speaker, the member opposite owes the hard-working public servants an apology, because they have been working day in and day out to serve Canadians. I understand that Canadians are frustrated. There are a lot of challenges right now and this government is working hard to serv

June 23rd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, passport offices are open weekends in the busiest urban centres to make sure that people who urgently need their passport can get it. We have hired 600 people since January and we are in the process of hiring 600 more. We are reassigning hundreds of employees from S

June 23rd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, we have already done all of those things that my hon. colleague is calling for. It takes 15 weeks to train a passport officer. This has already been going on for months. The first class of passport officers starts on Monday. This is not something that changes overnig

June 23rd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, we are taking the situation very seriously. That is exactly why we adjusted our approach in Montreal. The situation in Montreal is exceptional. It is not like anywhere else in the country. Every day for the past seven days, between 1,500 and 2,000 people have lined

June 23rd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, the situation in Montreal is truly unacceptable. That is why, since yesterday, teams of 10 managers have been going down the line to ensure that everyone gets a chance to have a conversation and get an appointment ticket. Service Canada offices will be open until mi

June 23rd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, Service Canada employees are already working 12, 14 or 16 hours a day. They are there first thing in the morning. They are serving Canadians. They are also working Saturdays to process passports. They receive applications during the day. At night, they process them

June 23rd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, I understand Canadians' frustration with the passport situation. We implemented a new strategy as of yesterday. We saw the lines of people forming outside of the Saint-Laurent, Laval and Guy-Fravreau offices, so they received tickets and appointments. Today, 250 pe

June 23rd, 2022House debate

Karina GouldLiberal

Government Services  Mr. Speaker, first I want to clarify something. The members opposite keep saying that public servants need to get back to work. Public servants at Service Canada have been in offices for months. They have been working around the clock. The people they are talking about who are wo

June 22nd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, it is extraordinarily important that we get the integrity of passports right. That is something that I have been communicating, and when someone is applying for a passport for the first time, it is one of the reasons that we ensure we are getting this right. When we

June 22nd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, the situation in Montreal right now is like nowhere else in the country, with hundreds of people lining up at the three passport offices. With the Saint-Jean and Canada Day holidays coming up, we know that many Quebeckers want to travel. We have now changed our stra

June 22nd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, as I mentioned, today, we adopted a new strategy to deal with applications in Montreal in particular. Hundreds and even thousands of people are waiting outside Service Canada offices. We gave out tickets for appointments. The director for Quebec assured me that senio

June 22nd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, a passport is a secure document. We must ensure the integrity of the process, which involves stringent screening measures. This document confirms Canadian citizenship, and the integrity of the process is paramount. In addition, nearly 85% of the passport application

June 22nd, 2022House debate

Karina GouldLiberal

Families, Children and Social Development  Mr. Speaker, I have good news for the hon. leader of the NDP. We are providing assistance right now in the 13 provinces and territories, right across the country, through the child care agreements. Families with young children will save thousands of dollars every year. We are tal

June 22nd, 2022House debate

Karina GouldLiberal

Passports  Mr. Speaker, the situation in Montreal is unacceptable and does not reflect what is happening in other places in the country. For the past four business days, more than 1,000 people have been waiting in line, and we do not want people to be forced to do that. That is why, starti

June 22nd, 2022House debate

Karina GouldLiberal