Veterans Affairs committee  For me to help with that decision-making, it is the strength of networking. That's why we are called a network. Anybody in his or her job gains experience from networking with mentors, as Nancy's talking about, and with others. When we started writing our standards of practice, w

Veterans Affairs committee  I think it is building that body of knowledge. We are a relatively new field. We're not as old as medicine, but we can learn from those examples. By building that body of knowledge and working together and sharing resources, that's how we're going to work smarter, not necessarily

Veterans Affairs committee  Case management is about coordinating care. That's exactly what you're talking about, so that is the expertise of a case manager, to coordinate that care. It's going to take those roles of heavy communication, heavy collaboration, navigation, and advocating the systems and the ot

Veterans Affairs committee  In lots of cases you're not talking about an episode of care that has a start and a stop; you are talking about—I don't want to use the word continuum—a journey, for sure. I think, like any journey—that's what Nancy's referred to—there are times for intensive case management, and

Veterans Affairs committee  Absolutely.

Veterans Affairs committee  It's the future—it's what's required for the health care system across Canada as we all age, as we all live with chronic illness, and as we survive catastrophic injuries. That is not a health care situation that is solved in a period of time or an episode of time. So all of us, m

Veterans Affairs committee  I was talking to somebody in this room earlier about having too many case managers. Case management starts with an assessment. It's a very holistic assessment of what that individual client's needs, wants, and even dreams are for living a fruitful and productive life. It's based

Veterans Affairs committee  We're small but mighty is what we say. We number 500. We represent every province and every territory, as I said, and every sector that I was speaking about. Our current membership comes from the 16 sectors across the health and social services.

Veterans Affairs committee  They are individuals and organizations but primarily individuals. There are more and more organizations. Our largest member organizations in Ontario are the community care access centres. For a second year, the Toronto Central CCAC renewed membership in NCMN for 200 of its front-

Veterans Affairs committee  First of all, that's why they sit on our board. So as a national board representing case management across the country, there is a representative from VAC on our board. They sat with us when we wrote our Canadian standards of practice, so that when we speak to those standards, t

Veterans Affairs committee  The road of credentialing is probably the path we're going down, right?

Veterans Affairs committee  We've established standards of practice and are currently working on core competencies, all with the intent of identifying a credentialing process. As for who would want a credentialing process, maybe an employer, or maybe an individual. That's the process we're going down....

Veterans Affairs committee  That's correct.

Veterans Affairs committee  Case management today is not a profession. Case management is a process, and it's a role. It is not a profession. In my day job, I'm a nurse at St. Michael's as a case manager, so I am a professional nurse. I am a regulated health professional in that regard, but there are many

Veterans Affairs committee  That's correct.