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Veterans Affairs committee  At Quebec City's Emergency Hospital Centre, well, I don't know.

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  When you talked about the Emergency Hospital Centre, what were you referring to? Were you talking about our clinic in Quebec City?

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  No, the waiting time isn't a year.

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  There have been problems with staffing changes at the clinic. Our objective with the OSI clinics is to provide appointments with a maximum wait of 15 working days. We're currently holding discussions with clinic staff to increase resources so that we can meet this objective. Sec

April 19th, 2007Committee meeting

Raymond Lalonde

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  We have a plan to address that, and our goal is that no one will have to wait more than 15 working days to get an initial appointment at our clinics.

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  If I may, we deal with it by asking our clinics, our specialists, to give back to the community in support, in providing training and education, and working with them in dealing with the clients we have in a community. So there is some give and take. We take for our clients, bu

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  If that person needs to be accompanied, we will pay for the travel for the person when there is a medical requirement for the person to be accompanied to go to a treatment. For example, we had a client in southern Ontario going to the PTSD program in Nanaimo. It depends on the ne

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  We will have to look at that one, because we're looking at telemental health as a means to provide services in the remote communities. We have a project on the table with the Alberta Mental Health Board in Calgary. Our west side clinic would provide telemental health through thei

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  I think early intervention or prevention is really a key factor that helps improve the outcomes. DND has put a lot of work and effort on this, and we have to realize that someone who comes back from Afghanistan with PTSD will not become a Veterans Affairs client the day after. He

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  In the public hospital system, there is the same classification of services, that is primary care, emergency services and walk-in clinics. There are also secondary services, for example when somebody is referred to a cardiologist, etc. There are also ultra-specialized services,

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  The quality of the services is the same, but they are specialized and deal with operational stress problems, and our clinicians also take into account the military culture.

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  It's currently being renovated.

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  The facilities are fine. The main problem is access to treatments. The other problem is with people who live in the regions; that's a major issue. People need to be able to actually go and get health care, ask for help, and we must be in a position to provide the best of services

April 19th, 2007Committee meeting

Raymond Lalonde

Veterans Affairs committee  I'm sorry, I missed your question.

April 19th, 2007Committee meeting

Raymond Lalonde