Citizenship and Immigration committee  I would like to discuss that with the minister first, before responding.

Citizenship and Immigration committee  As I mentioned, we're updating our websites, and the promotional paper material that we'll make available will be sent to our missions around the globe.

Citizenship and Immigration committee  No, I would say to that, Mr. Chairman, that we pride ourselves on trying to be client-centred and to serve the public. This is our role.

Citizenship and Immigration committee  Right now, we do have a mail-in process for people—

Citizenship and Immigration committee  There is no walk-in; however, I have dealt with a case in British Columbia where someone did happen to come in and speak to someone. What we did in that case was advise the local offices that if they encounter people coming in—

Citizenship and Immigration committee  Thank you.

Citizenship and Immigration committee  For—?

Citizenship and Immigration committee  I'm not sure.

Citizenship and Immigration committee  I believe that when people have questions about their status, they should be going to the missions.

Citizenship and Immigration committee  To respond to why Melba isn't here today, Melba is the primary caregiver at home and she was unable to travel to Ottawa.

Citizenship and Immigration committee  We've been talking about that, obviously. We've been going out and updating our websites and putting out materials, which may spur people to contact us with their questions. So our plan is to adjust our resources accordingly, in terms of what our priorities are. So if we have an

Citizenship and Immigration committee  We have assigned many resources, yes.

Citizenship and Immigration committee  I would say that it's still in the preliminary stages. I've indicated that we would take it under advisement to share with the committee the documents and the strategy.

Citizenship and Immigration committee  The original question to me was whether I would be willing to come back to the committee with information on the campaign, and I said I had to take that under advisement to the minister.

Citizenship and Immigration committee  Just to tack on to what Mark said, we have the call centre agents standing by to answer your calls. There are people in CPC Sydney ready to contact clients when the call centre isn't able to answer the questions, or when the questions are of such a nature that it really requires