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Industry committee Well, the do-not-call list, so complaints about the do-not-call list, would have gone to the CRTC in that case. But if your question is whether we anticipate a flood of complaints about address harvesting, for example, I think it might be difficult, in a lot of cases, for individ
June 18th, 2009Committee meeting
Elizabeth Denham
Industry committee I think it's very useful to have a review process built into the statute. It is a very good process, especially when you're dealing with legislation as new as anti-spam for Canada. We had a very thorough and good review process, as you know, in PIPEDA. We're waiting for perhaps
June 18th, 2009Committee meeting
Elizabeth Denham
Industry committee No, I don't see that. I don't see that kind of prohibition. If a consumer needs to contact the retail organization, they can do so. Again, if somebody purchases an expensive television and they're giving their e-mail address to the company, there's going to be a notice provision
June 18th, 2009Committee meeting
Elizabeth Denham
Industry committee I think that might be an unintended consequence of the drafting. I certainly think Canadians expect and want those upgrades on their computers, so I understand that Industry Canada is looking at tweaking the language to make sure that's taken care of.
June 18th, 2009Committee meeting
Elizabeth Denham
Industry committee I'm not sure I quite understand it. Do you mean does PIPEDA trump a private right of action?
June 18th, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee Good morning Mr. Chairman and committee members. Thank you for inviting our office to address you on the privacy implications of camera surveillance as used in commercial applications, such as Google Street View and Canpages, and on other issues related to surveillance and new t
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee In that particular case we had an earlier complaint. We had investigated the complaint, and the video store had agreed to cease collecting the driver's licences, because of course there is a risk of exposure of personal information in the hands of the video chain when that inform
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee You're talking about the number of inquiries we get. Those are telephone and written inquiries. I don't have the statistics in front of me, but I think it would be a handful of those calls. A greater number of reports that involved theft or loss of personal information came in t
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee There is discussion about that. The commissioner has the powers to audit FINTRAC, which collects this data, every two years. We are just completing an audit of that. And in fact there is over-collection by some agencies that are copying drivers' licences when they don't actually
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee All of the real estate firms are still required under PIPEDA, or the substantially similar provincial laws, to safeguard that information. So there still is a legal requirement to safeguard the data. I hear you, though. They need to understand that they are now collecting extens
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee The commissioner shares your concern, and a draft of that letter is on my desk right now, so you will be receiving it shortly. The difference between the example you gave about the video store collecting a driver's licence, of course, and a real estate agent scanning or copying
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee We do. We have three levels of complaints. If a file is urgent, for the reasons I just outlined, then it would be given priority. It would be assigned right away. We also look at the level of the investigator. A senior investigator, an experienced investigator, would be given a c
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee I'm not the expert on the answer to these questions, but my understanding is yes, we have had high turnover for the last three years. The reasons for that.... The workload is heavy. As well, there's natural churn of these kinds of professionals, who are doing access and privacy w
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee I'll take your first question, which is about how we are changing the front end of the process and the triaging of new complaints. We used to deal with complaints on a first-come, first-served basis. We felt that what we needed to do was put more resources into dealing with thos
October 22nd, 2009Committee meeting
Elizabeth Denham
Information & Ethics committee If somebody was complaining about getting access to a certain record he or she needed for a custody dispute, if there was a medical issue at stake and information was needed from a physician, then we would deal with that first. So there was something urgently at issue. Also, if
October 22nd, 2009Committee meeting
Elizabeth Denham