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Veterans Affairs committee  —but I will certainly take it back, Mr. Chair.

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  Mr. Chair, I'll start at the basics. According to Stats Canada, there are about 700,000 veterans who are alive in Canada today. At Veterans Affairs, we provide services to 208,000 individuals. Of that, 135,000 are veterans, i.e., veterans of the Second World War, the Korean War

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  Yes. No, sorry.

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  No, let's go back a second. I think the number you have is with regard to the case-managed.

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  It is 6% of the 7,000 who are Second World War veterans.

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  Oh, I'm sorry; I thought you meant 420,000. I was afraid you were jumping ahead to a much bigger number. I didn't hear—

December 3rd, 2013Committee meeting

Keith Hillier

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  Prince George closed, I believe, in January 2013. I have not received one complaint with regard to service. You have to bear in mind that the Prince George office was an office of two people; it was a very small office. In fact, it got to the point of being very challenging, bec

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  I don't have that information, Mr. Chair, off the top of my head—

December 3rd, 2013Committee meeting

Keith Hillier

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  With regard to home visits, we have not changed our business practices for many years. Veterans who were case-managed, who need a home visit, will get it. We have never been in the business of sending people out just to help with first applications or what have you.

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  I just want to also correct from the standpoint that there are exceptions. In fact, we do sometimes go out to help a veteran, even with a first application, certainly sometimes with VIP applications if there are extenuating circumstances. If a veteran calls and says, “Look, I'm r

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  First of all, Mr. Chair, the number of Service Canada locations, including their mobile locations, is close to 600. All Service Canada personnel have received training on VAC programs as they relate to disability benefits and the veterans independence program. This training was d

December 3rd, 2013Committee meeting

Keith Hillier

December 3rd, 2013Committee meeting

Keith Hillier

Veterans Affairs committee  Thank you, Mr. Chair. I'd like to go back, given that the honourable member raised the issue of numbers of case managers and offices that are closing, I knew I had it here,15 is the number. I think it's important to note that we do not provide clinical services. A veteran is

December 3rd, 2013Committee meeting

Keith Hillier