Veterans Affairs committee  Certainly in the case management plan, we always encourage family members to participate. The veteran can bring who she or he wants: a friend, a buddy, a spouse. It's up to the veteran. I want to be very clear. The reality is that our case managers do not provide clinical interv

Veterans Affairs committee  Ms. Pellerin will start, and then I'll add, Mr. Chair.

Veterans Affairs committee  I think that's fair, yes.

Veterans Affairs committee  Access is not new. What's new is that we're dealing with a new generation, not just as it relates to veterans. If I look at my family, my kids, they're from a different generation. They want it now. They want an answer this afternoon. In fact, sometimes that's possible. Sometimes

Veterans Affairs committee  Yes.

Veterans Affairs committee  I'll start off, Mr. Chair, by saying that at the first application, in the vicinity of 70% of veterans get a yes or a partial yes: their claim is accepted in full or in part. I might want to point out that through the initiatives that have been announced by the minister and pre

Veterans Affairs committee  Thank you.

Veterans Affairs committee  Thank you, Mr. Chair. I'd like to go back, given that the honourable member raised the issue of numbers of case managers and offices that are closing, I knew I had it here,15 is the number. I think it's important to note that we do not provide clinical services. A veteran is

Veterans Affairs committee  First of all, Mr. Chair, the number of Service Canada locations, including their mobile locations, is close to 600. All Service Canada personnel have received training on VAC programs as they relate to disability benefits and the veterans independence program. This training was d

Veterans Affairs committee  Thank you.

Veterans Affairs committee  With regard to home visits, we have not changed our business practices for many years. Veterans who were case-managed, who need a home visit, will get it. We have never been in the business of sending people out just to help with first applications or what have you.

Veterans Affairs committee  I just want to also correct from the standpoint that there are exceptions. In fact, we do sometimes go out to help a veteran, even with a first application, certainly sometimes with VIP applications if there are extenuating circumstances. If a veteran calls and says, “Look, I'm r

Veterans Affairs committee  Mr. Chair, I'll start at the basics. According to Stats Canada, there are about 700,000 veterans who are alive in Canada today. At Veterans Affairs, we provide services to 208,000 individuals. Of that, 135,000 are veterans, i.e., veterans of the Second World War, the Korean War

Veterans Affairs committee  Yes. No, sorry.

Veterans Affairs committee  No, let's go back a second. I think the number you have is with regard to the case-managed.