Transport committee  Actually, we have gained about $900 million of market share over the last three years while we're debating service, so we're doing something right. We have hit the export record in mining. We've hit the export record in grain. We're gaining market share against every mode, includ

Transport committee  Yes, that's our mantra, that we are the most efficient railroad. There is no way we can cut costs the way we did over the last 15 years. The only way we can satisfy our shareholders is if we grow faster than the economy. The only way we can do that, and I say it in every forum—in

Transport committee  If I don't provide good service for an extended period that's not excused by weather or network issues, I would lose my job, sir.

Transport committee  I would say that, if Mr. Gratton wasn't always with Mr. Tougas and I were to speak with his customers, we could probably come to an agreement in most cases. When you create legislation that allows not only for commercial negotiations, but also for the use of a regulatory tool to

Transport committee  Mr. Miller, could I just say one more small thing?

Transport committee  It's not further debate, but it is quite unprecedented that we would even consider opening contracts that have been negotiated in the past, and that we would do so in a way that separates the normal negotiation of price with that of service. In no other business in the world, in

Transport committee  I think it's a very real risk. I was surprised. I think it's FPAC or the coalition yesterday that made this suggestion. The railroad industry is like a bus service. You cannot pick up everybody first, and you cannot leave, get someone, and drop them off first. You have to have a

Transport committee  I would have told the railroads and the shippers that a good thing has been happening over the last three years and that we are making tremendous progress. We have agreements with ports, terminal operators, and several of our customers. We have service-level agreements. I would h

Transport committee  I can't satisfy Mr. Tougas, and it's very difficult to satisfy associations. But I have a great relationship with Mr. Lindsay, a great relationship with Bill Doyle, and a great relationship with the new CEO of Dow. I have a great relationship with our customers.

Transport committee  Yes.

Transport committee  As we do every year. I will tell you that last year we grew faster than the economy by about $300 million. That means we gained market share. We gained market share in intermodal. We gained market share in potash. We gained market share in coal. We gained market share in every on

Transport committee  I feel it was biased. I can understand why there was a rail service review. I've said in other forums that CN has been perhaps the most important reason there was a service review in the first place. It started about eight years ago, in 2003. For three or four years we implemente

Transport committee  I would tell you that if life were simple, maybe you'd be right, but the reality of a network business is that the devil is in the details. That is actually why asking an arbitrator, whether he's named by the CTA or whether he's just a lawyer on a roster of arbitrators, to try to

Transport committee  Actually, we have a commercial dispute resolution that's available to all our customers. They can opt in for any issues we have with them. We've made a commitment, as part of the rail service review, to make it available. They can use it. Some shippers would like it—

Transport committee  No, it's a commercial dispute resolution to resolve issues—