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Transport committee  Yes. Well, you know, it doesn't even have to be principles. “The airline shall tell passengers with disabilities what services are available and what number to reach them at.” That's not a principle. It's just a clear direction. It doesn't have to be kind of lofty and aspiration

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  Yes, it's a good idea. We don't need to wait for data to know these are problems. We don't need to wait to see how many times they've failed to announce pre-boarding, as they did on my flight last night, to know that we need a measure to ensure they announce pre-boarding. Howev

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  Thank you. I'll tell you that we designed those based on our research and on feedback that we've been getting from people. As a community coalition, we get feedback on barriers all the time. We're called by the media about stories and are asked to comment on them and so on. It's

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  That was just one example in a big airport. You might not need it in Ottawa, because it's a shorter distance to the counter, but in a bigger airport that would be an illustration of something that's good. There isn't one solution alone, but what I will tell you about the 19 in o

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  Yes. They're in the brief that we filed with you.

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  We just invented them.

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  No, but we explain them.

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  No, there isn't. We can look to see whether we can do that. If we can, we will.

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  We actually quote it, I believe, in our brief. Theirs is just a short list of categorical, clear rights. Now, if we were writing one for Canada—if you, this committee, or the government decided to draft one—we might add to it and vary it. We don't need to just carbon-copy it. We

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  You have to have specific rules. Again, there are inconsistencies, in part because people don't tell us where to go if we want to get curbside assistance or have one-stop shopping. They don't have that hotline to call when you're at the airport. If you're trying to get the airpor

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  And the CEOs.

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  Absolutely. I'm not trying to be personal toward the CEOs of any airlines. There was one here today. I am sure they're all well intentioned—in the disability world, everybody is well intentioned toward us—but we keep facing the barriers. The solution is having the CEO of each

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  I've never spoken to the minister. I've had no contact with him. I can't comment on it. My only reason for focusing on it is the news release yesterday about a summit. I don't want to make it sound like whatever they do is wrong and all of that stuff. We're not like that. It's

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  It does, as do the Canadian Transportation Agency and every airline. They have models from elsewhere in the world that they can turn to. Not everybody does it as badly as we do. That's why I dread entering Canadian airspace. Others do it better. I'm not saying they're all 100% ei

March 19th, 2024Committee meeting

David Lepofsky

Transport committee  I can't give you specific regulatory codes and those specifics. I'm not prepared for that today. I apologize. I can just tell you that I don't recall a trip anywhere to the handful of countries I've been to where I've had to worry like I have to worry when I come here.

March 19th, 2024Committee meeting

David Lepofsky