Veterans Affairs committee  Service delivery needs to further improve. It has started, but we need to keep the momentum going and we need to look at our at-risk groups and try to push out the service delivery to them in a manner that is acceptable to them.

Veterans Affairs committee  Very much. There's an expectation when a veteran tries to get a benefit or a service that he or she is not going to be the expert, and he or she is going to need some assistance to navigate through the various regulations, directives, and policies. Not only do you not get that

Veterans Affairs committee  Outreach is a real issue for us. We understand how thorny the problem is, but still we feel for the veteran who's sitting in his basement somewhere just south of Yellowknife. How do you get services to that individual? We would very much like to see more contact from Veterans Aff

Veterans Affairs committee  I think there's always a lesson that we can learn from others. It's difficult to apply it directly to the Canadian culture, because Canadians are a unique culture on the planet. Certainly we can learn from the mistakes of others about things that did not work, as opposed to repe

Veterans Affairs committee  Very much so. There is a lot of uncertainty surrounding the newer card. Folks were quite happy to see the old card, which had 13 or 16 categories on it, as well as whether or not you were able to access some services in the various categories. When that disappeared, part of the v

Veterans Affairs committee  Very much so. If you are military, there is still the military family, which will take you back in after you come back from overseas. It is not as severe a jolt if you're in the RCMP, but if you're in municipal or provincial police forces, in effect, there is no safety net. W

Veterans Affairs committee  We're going to see more wanting care. Many of the injuries we're seeing these days take a long time to develop and present themselves, so it's not uncommon these days for a veteran who was released 10, 15, or 20 years earlier all of a sudden appearing at a Veterans Affairs office

Veterans Affairs committee  Unfortunately, the issue is a bit more complex than that. There are two kinds of beds: one is community, and the other is a contract bed. The traditional ones of which you speak are termed “contract beds”, which are, in essence, a stock of beds that are available to veterans if

Veterans Affairs committee  The trial was on the east coast, and in effect you were able to dial in to the Veterans Affairs office two nights a week up until 8 p.m. For example, if folks have been successful in finding employment after release but need to access Veterans Affairs services, it's somewhat self

Veterans Affairs committee  They were open until 8 p.m.

Veterans Affairs committee  My membership thought it was fantastic and would have liked to have seen it extended across the country, with the understanding that you're not going to get... I mean, for those people there is a 37.5-hour work week, so you end up with, in essence, a compressed work week.

Veterans Affairs committee  Yes.

Veterans Affairs committee  It was just an east coast trial.

Veterans Affairs committee  It was in Halifax.

Veterans Affairs committee  Absolutely. Just to take that one step further, perhaps you can have a “no wrong window” type of policy as well. If an individual calls in, gets somebody, but it's not the right somebody within Veterans Affairs, you shunt the individual to the right person as opposed to saying,