Citizenship and Immigration committee  For refugees, right now we have the pre-arrival programs. There are some, especially for government-assisted refugees, that the community agencies—

Citizenship and Immigration committee  Yes. I would suggest that it should be funded by IRCC to the settlement agencies so that they can fill out the forms, because as we see it, it's part of the settlement process. At this moment, there is no funding by IRCC. The filling out of the forms is more on the settlement e

Citizenship and Immigration committee  Yes.

Citizenship and Immigration committee  Yes, I think one of the elements is that first of all, the officers at the call centre should be nice and should have customer service training and be able to simplify. I know we are dealing with the law, but there is a way that we can understand and interpret the law and simplif

Citizenship and Immigration committee  I will talk more about the vulnerabilities of refugees. Sometimes we have refugees with disabilities. They may even be deaf or blind. If you are going to do it online in a modernized way, it has to be in the same way that you fill out your forms. They can use either the TTY tha

Citizenship and Immigration committee  Can I intervene? At this moment right now, refugee claimants or people who are going to do an application online have to build their own account. These are called “My Account”. They use the UCI, the unique client identifier, and that is the client ID. You can use that as a call,

Citizenship and Immigration committee  Could you repeat the question? I have problems with the volume.

Citizenship and Immigration committee  If that is going to happen, and if the government is going to do it, they need to consider the diversity of the categories and the vulnerabilities of the categories. For example, if the application is online, a simple change of address for a refugee claimant could be done in diff

Citizenship and Immigration committee  First of all, it would be simpler in the call centre to press “1” for citizenship, “2” for immigration. When you want to have the status or the change of address, for example, if you are going to make the change of address you can do it online, but refugee claimants cannot. I be

Citizenship and Immigration committee  Yes. It's still happening. I think that one of the problems that we see is that even though there is a system, it looks as if there is not clear communication in the call centre, because when you or even the clients make these phone calls, sometimes they say “There is nothing we

Citizenship and Immigration committee  One of the things I believe is that if you go online to the website, one of the positive things is that the accessibility is faster, but all the websites have been arranged as though the person is going to be represented by someone, either by a lawyer or by a consultant. Many of

Citizenship and Immigration committee  Good afternoon. Thank you for inviting us to come and talk about the modernization of services. As you know, the Canadian Council for Refugees is a national organization that accommodates more than 180 member organizations serving immigrants and refugees. We are very concerned

Status of Women committee  In 2002, there was a whole gender-based analysis unit, with communication with the NGOs such as CCR, and also with organizations that work with women. That's when we presented. If you remember the Immigration and Refugee Protection Act, there was a paper that did a gender-based a

Status of Women committee  I don't have statistics about that, but one of the elements that we can see with cyber-violence is more from a human trafficking perspective. On campus, one of the elements that we can talk about with international students is that it is one of the challenges that they can face.

Status of Women committee  One of the things is that the policy shouldn't be done on the basis of looking at it as if it will be a fraud. If you see, even in the percentage of the reports.... At IRCC, we have been asking for the statistics. In the majority of the reports of fraud, when they send a letter