Veterans Affairs committee  The My VAC Account is our online portal for all veterans, their families and survivors to be able to communicate with Veterans Affairs. We've been able to make it a much more sophisticated, intuitive, user-friendly tool, engaging with veterans, with the users, to make sure it act

Veterans Affairs committee  Yes, just to say, sir, that what has been really powerful has been going from the earnings loss benefit of 75% to 90% of pre-release gross income for the sailor, soldier, airman and airwoman veteran, and then evolving that into the new pension for life model where we have been ab

Veterans Affairs committee  Sir, thanks for the question. It goes back to Madam Blaney's question a little bit. Again, the influx of veterans coming in is the one thing we don't control. We want to welcome veterans with open arms as they come in and provide them the support they require based upon the com

Veterans Affairs committee  We want to make sure the best trained folks are out there supporting our veterans.

Veterans Affairs committee  Could I talk to a few of those points? The $10 billion for our department is accrual funding, which means we have actuarials come in, looking at the full projection, the number of clients and the client base, and then we consider a young soldier, sailor, airman or airwoman who i

Veterans Affairs committee  We actually had to ask for an additional $300 million.

Veterans Affairs committee  Sir, for everyone who wears a uniform, having that ID card on them each and every day is part of our culture. It's always difficult the day you walk out of your unit, your ship, your squadron, that last day, and you hand in your ID card. Even that transition is pretty emotional.

Public Accounts committee  Thank you, Mr. Chair. Thank you for the question, Mrs. Mendès. We have noticed one thing about our veterans. They go from 18 years old to 100 years old, and we know across all of them that the call centres are the number one method that they would like to use to contact us, bu

Public Accounts committee  But we do know that even now that personal touch, whether it is giving us a phone call or visiting any one of our offices, is still very important to our veterans.

Public Accounts committee  Mr. Chair, ladies and gentlemen, good morning. I appreciate the opportunity to appear today to address ways to improve our services to our veterans. Our mission at Veterans Affairs is to enable the well-being of our veterans and their families, as well as commemorating the serv

Veterans Affairs committee  Can I also say, Mr. Johns, that what we're doing as well is hiring as quickly as we can and getting folks through a training school to standardize training. The other thing we're doing is actually looking at each individual veteran. When I meet with case managers, I ask them ho

Veterans Affairs committee  Thanks very much.

Veterans Affairs committee  Sir, I would just like to add that we are working very closely with the Canadian Armed Forces to get all of that work done while people are still in uniform. The effect that you heard as a committee will be achieved so that all the homework is done before people transition. As th

Veterans Affairs committee  Sir, I don't have the details of any of that. I would just say that again we're working very hard to find the best case managers—social workers—coast to coast. I know when I got into the job we had just under about 200 case managers. Over the past few years, we have hired such th

Veterans Affairs committee  I think it's important that we drill down on numbers because the transfer of Ste. Anne's Hospital involved a significant number of employees. There were also, through a whole number of exercises over the past few years, others. I just want to clarify, Mr. Johns. From my underst