Government Operations committee  Every year, within the first or second week of January, addressed admail is going to take a hike, and there's nothing we can do about it.

Government Operations committee  My understanding this time around was that while it wasn't a binding arbitration process, there was an arbiter added at the last hour, something that probably should have been done months previous. Everybody knew where everybody stood for a long, long time, and then there was no

Government Operations committee  I understand. Thanks very much, and, again, thanks for having us here.

Government Operations committee  Oh, yes, certainly. I mean, obviously I saw the local coverage more than I would have seen the coverage, let's say in Hamilton, but it was certainly fuelled by the media. I think the implementation of that attempted efficiency was blown out of proportion.

Government Operations committee  It's Canada Post.

Government Operations committee  There a number of items that we sell and they're rather large and heavy.

Government Operations committee  We use FedEx Ground, or whatever it may be. It might even be Purolator Ground. There are a number of items that have to be shipped that way.

Government Operations committee  Canada Post does offer a system of discounts to its corporate customers. We're very fortunate being located here for two reasons. One is that our volume is relatively high, so that helps toward establishing our discounts. Also, we're shipping stuff from here west. My understandin

Government Operations committee  We ship some things from here to the U.S., but then we have a distribution facility in the U.S. for the bulk of things that are shipped.

Government Operations committee  We have done some shipping on behalf of some U.S. partners and we've taken advantage of a program similar to the one-pound flat fee and also the “cram as much stuff as you want inside this parcel for a flat fee” thing. For our core business, each box is a different size and a dif

Government Operations committee  No, it's just not a fit.

Government Operations committee  Yes.

Government Operations committee  No, primarily we're operating with two major printers, Lowe-Martin in Ottawa and St. Joseph in Toronto or Concord. When the bulk of the catalogues are printed, maybe 50,000 to 60,000 are sent to our mailing house in Halifax for daily request fulfillment, but the bulk of them go s

Government Operations committee  Oh, I'm aware of the issue. We do business in the U.S. We have a U.S. company that I just returned from last night in Hartford, Michigan, where we ship tens of thousands of parcels through. To directly answer your question, no, I've not seen that as a problem, in part because o

Government Operations committee  We have a large sampling. We're in every nook and cranny in this country. We don't have any complaints with the service. The delivery service standard is well within what we think is acceptable. We have an active customer base of 250,000 Canadians, and if there's an issue or if t