Official Languages committee  The situation changes from year to year, obviously. So there are different departments. In any event, the table clearly shows that the situation at Air Canada has remained problematic over the years. You talked about the number of complaints, but the fact is that Air Canada is st

Official Languages committee  There are certainly complaints that come from elsewhere, from departments, as you say. Usually, half of the complaints—I'm make a lot of generalizations because we have been receiving them for several years—involve the public service. This was the case in 2016-17. The others had

Official Languages committee  Yes. However, in terms of Air Canada, the complaints relate almost exclusively to service to the public.

Official Languages committee  That's it.

Official Languages committee  Not really.

Official Languages committee  Thank you for the question. We compared the number of complaints we received about Air Canada last year to the number of complaints received in the previous year. So there were three times more complaints. This year, in 2016-17, there were 101 more complaints. The complaints do

Official Languages committee  That is correct.

Official Languages committee  Thank you. Again this year, Air Canada was the federal institution that received the most complaints with respect to service to the public. In fiscal year 2016-17, the number of admissible complaints received against Air Canada was nearly triple the number received in 2015-16

Official Languages committee  I would say yes, in general. We saw certain things, but there were shortcomings. The recommendations made in the audit talk about exactly that, in other words, that some of these obligations should be strengthened in order to obtain consistent quality, but also somewhat higher qu

Official Languages committee  It is Toronto.