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Veterans Affairs committee  Again, for us, it's leveraging the data. We know now if you're going to be late on a payment or if you've become delinquent on a payment, and we can reach out to you, if need be.... Let's say you've been in that home for 20 years. You have equity there. Do we engage with the lend

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  That's not true at all. Probably the majority of our claims are for post-traumatic stress. Out of the 4.6 million service-connected disabilities, PTSD was probably within the top 10.

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  If it's a combat veteran, family members are also entitled to assistance at veterans centres along with active duty service personnel, and that really came about only a few years ago. Again, the active service member didn't want to bring that up within DOD, because if they were n

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  Yes. We're seeing that anytime you can incorporate the spouse, especially with the TAP, the transition assistance program I talked about, the service member—I didn't have TAP when I got out—is not thinking about it, but I can assure you their spouse is. She or he is going to make

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  On the appeals process for disability compensation, which you've probably heard about on the news as well, we are hopeful. There is legislation on the Hill. It has passed the House. We're hoping it passes the Senate. This is so old that it's never been tackled before to really

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  The last part is that if you're 100% permanent and total, we give an extra—an SMC, special monthly compensation. If you're severely disabled, you get extra for housebound care, for aid and attendants and that type of benefit. But you have to be rated as such.

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  Yes. That's actually part of the transition assistance program, or TAP, where we also do the same with the service members. We try to educate them on how to interact with the civilian sector, too. It's across the board. We're working with employers to help them on why they need t

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  Yes. Walter Reed is an army hospital, or a joint one. It's a DOD hospital. If you went down the road for an hour and a half to Richmond, you'd see the McGuire VA Medical Center, one of our polytrauma hospitals. You saw the Pentagon. McGuire VA Medical Center is the second largest

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  Yes, absolutely.

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  Yes. We're trying to figure out how we can get to zero suicides, just as we took on homelessness. Really, I say it takes a community. We're looking at data as well. What are those triggering things—substance abuse or whatever—that have the potential for the individual to be subje

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  I can't give much on the medical side. I can only talk about the presumption side that we've gotten from Agent Orange and the Camp Lejeune water contamination. I really can't talk specifically to that one.

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  You're referring to our vet centres, I believe.

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  Our vet centres were stood up after Vietnam. When our Vietnam veterans came home, they weren't really treated correctly, and didn't trust the government. Their own stood up the vet centres. They have the state criteria of eligibility, which is combat veterans, as you say. They do

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  Yes, I would say that's accurate. It's a struggle. You know, one is too many, and I think we're at 20 a day now. We were at 22. Our secretary is getting us to what's called “getting to zero”. How do we get to zero? I think it goes to how we get our community involved to help us g

June 5th, 2017Committee meeting

Robert Reynolds

Veterans Affairs committee  You might have seen in the news, because there have been some heated questions on this, that we have a caregiver benefit. It's actually derived out of our health care side, but that is only for veterans who are from the Post-9/11 GI Bill generation. One of my good friends right n

June 5th, 2017Committee meeting

Robert Reynolds