Transport committee  I think it would be a little bit difficult for us to assess. Certainly in some areas when we look at maybe the compensation costs, things like that. To be truthful, we haven't formulated a view on what the incremental cost overall would be. We have to assume that in some circumst

Transport committee  Before I answer that I just want to make a little bit of a distinction, because I think it's important. When we look at our statistics and at our performance in cases of denied boardings, it's important for us to recognize what is truly an oversell, meaning it was a commercial

Transport committee  I think there's a two-prong answer. When you speak about customer service, airlines should want to do that on their own. As I said earlier, we don't need regulation, but we're in favour of having standards across the industry if it makes it better for customers to have clarity i

Transport committee  The answer to that is no. We don't need to be regulated to tell us to do the right thing. However, when you ask the question, is it a training issue, is it a tariff issue, or what is it? In those two particular cases, I don't think you're looking for the answer as to what happene

Transport committee  When it comes to expecting the same service levels across all carriers, we all compete with each other. We hope that we have differentiators, but I would expect that Canadians would be able to be confident in understanding that if there is a service failure, what it is that an ai

Transport committee  Are you asking whether they would expect to have the same level of compensation?

Transport committee  Yes, but the airline should also be able to expand a compensation if they choose to.

Transport committee  In the case of Air Canada, we have a similar buffer zone and we also ask our crews to speak to passengers surrounding the individual who may have an allergy. We've taken very similar steps.

Transport committee  I'm happy to answer that. First and foremost, we have to recognize that for any airline, and I'll speak for Air Canada, the level of customer service that we provide is critical for us. As in any business, we always aim to do better. It would be wrong of me to try to convince you

Transport committee  Good evening, Madam Chair. Good evening, members of the committee. My name is Lucie Guillemette and I am the executive vice-president and chief commercial officer at Air Canada. I am joined by my colleagues David Rheault and Fitti Lourenco. We are here today to speak about th