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Public Accounts committee  Yes, they're advised of the operational and physical security measures in place around their mission and the need to respect them to ensure the safety of not just—

February 26th, 2019Committee meeting

Heather Jeffrey

Public Accounts committee  On arrival at mission, all of our staff are fully briefed on the situation and the measures in place. That includes not just the physical security measures that they're aware of—gates and access—but also the operational security, which can supplement and in some cases compensate

February 26th, 2019Committee meeting

Heather Jeffrey

Public Accounts committee  On an annual basis, we review the security postures and evolving threats in our missions abroad and we adjust the course offerings. There are quite a number of courses of gradated importance. Some focus more on information security and environments where espionage could be a prob

February 26th, 2019Committee meeting

Heather Jeffrey

Public Accounts committee  We have a number of specialized course offerings for high-threat missions—the hostile environment training and the personal security seminars—which are multi-day, very specialized, very well-regarded courses. The issue we had faced in the past was that, while people were being t

February 26th, 2019Committee meeting

Heather Jeffrey

Public Accounts committee  What I would say is that all departmental staff receive on a regular basis a basic level of security training—the types of document classifications, entry protocols, access. However, in travelling to a high-threat environment, as would be the case, for example, in Afghanistan or

February 26th, 2019Committee meeting

Heather Jeffrey

Public Accounts committee  We agree that our management consular stream is the engine room of our missions abroad; they have a large number of business lines. In the complex security environment that we're dealing with, it has been very important to supplement that capacity with dedicated readiness and sec

February 26th, 2019Committee meeting

Heather Jeffrey

Public Accounts committee  I would just add that as part of the whole-of-government approach we've been taking, we have worked with a number of different medical institutions—hospitals, primary physicians, health care providers, including Dalhousie University, which is very involved in a research program—a

February 26th, 2019Committee meeting

Heather Jeffrey

Foreign Affairs committee  The figures that appear in the main estimates are the direct expenditures that go to providing assistance to Canadians abroad, consular services and emergency management, whereas the DPR also reflects the indirect expenditures, for example, our platform of missions abroad and the

June 6th, 2018Committee meeting

Heather Jeffrey

Foreign Affairs committee  My name is Heather Jeffrey. I'm the assistant deputy minister for consular, security and emergency management.

June 6th, 2018Committee meeting

Heather Jeffrey

Public Accounts committee  I'm not familiar with the exact fee, so I'll have to get back to the committee about what the fee structure is for replacement and emergency passports abroad. Global Affairs Canada is a service provider for Passport Canada in terms of the provision of passports abroad. Domestical

June 5th, 2018Committee meeting

Heather Jeffrey

Public Accounts committee  I'll have to look into what the exact fee structure is.

June 5th, 2018Committee meeting

Heather Jeffrey

Public Accounts committee  I'll have to get back to you with the date of when it was created, but it was created by Global Affairs Canada in consultation with stakeholders to provide greater clarity about the list of services that Canadians could expect as part of the consular service. Sorry, the other que

June 5th, 2018Committee meeting

Heather Jeffrey

Public Accounts committee  The approach we've taken to communicating with Canadians is to look at the kinds of information that they will need in order to travel safely abroad, the kinds of services they can avail themselves of, and the kinds of information that they should factor into their travel decisio

June 5th, 2018Committee meeting

Heather Jeffrey

Public Accounts committee  Yes. I believe the projection comes from the fact that the consular service fee of $25 has remained the same, irrespective of whether it was a five-year or a 10-year passport that was issued. The move to the majority of Canadians taking on passports for 10 years leads to a signif

June 5th, 2018Committee meeting

Heather Jeffrey

Public Accounts committee  We have specialized travel advice for different types of communities that might find themselves in a particular context where they should be alert for potential threats to their safety or well-being. That can include young people travelling in some places, elderly, LGBTQ. There a

June 5th, 2018Committee meeting

Heather Jeffrey