Industry committee  The main thing I'm concerned about is that by tightening up the definitions, you may be subjecting smaller and medium-sized organizations to more work than they need to do. You'd be making something appropriate for a large organization and trying to apply it to a small one or a v

Industry committee  We have seen things presented as non-commercial that end up being highly commercial, because that's what organizations will try to do to get some of their stuff in front of people. Part of the issue in this technology is that things are so complicated that you intentionally hav

Industry committee  I'm not sure. There are a lot of players. They're all at different places in their understanding. There are people who are going to make more of it than they need to, for various reasons. The basic principles, the important items, need to be made clear. Then the person has to say

Industry committee  Absolutely.

Industry committee  Yes. The cases we've seen go before the CRTC have not been problematic in that area at all. We're not seeing any lemonade stands being prosecuted by the CRTC. They're all large organizations that either made mistakes or deliberately did things they really shouldn't have. The pe

Industry committee  Part of it is seeing what has been happening over the years and the inability of people to deal with specific problems unique to themselves and at the same time knowing how much of an opportunity email has brought to large-scale marketing. There needs to a brake on the massive ov

Industry committee  Also, written interpretive documentation might help.

Industry committee  Okay.

Industry committee  As long as the user has initiated it as opposed to the other side initiating it, a reasonable timeout of six months to a year.... I don't see that you necessarily want to make it more complicated by making it different for different circumstances.

Industry committee  That's always struck me as kind of strange. I'm a long-time customer of our bank, and every once in a while I get another query asking if I accept to continue receiving this, and I say, “The fact that we're dealing with you at least a dozen times a year makes this kind of silly.”

Industry committee  Yes. I'm in fact sure that if CRTC were presented with something that hinged on that thing alone, they'd say, “It's case by case and you're a reasonable person. You've done your due diligence and you've done a reasonable job, so what's the problem?”

Industry committee  I think one aspect of the problem we're seeing today is that when you talk to an individual person at CRTC, if they're not a lawyer and they don't speak for CRTC, they're not going to judge specifically one practice versus the other. I'm wondering whether it would be better for

Industry committee  It's a matter of making sure the basic principles are understood. Then from there, you say what is reasonable within those principles. The law is always trying to set concrete limits, but human beings in courts work on basic principles and on what's reasonable—what a reasonable p

Industry committee  I'm not exactly sure what two periods she was referring to. Is that something to do with...?

Industry committee  One of the fundamental differences between social media and email is that social media is a pull—you actually have to go looking for content to do something with it—whereas email is a push. I send email to you, whereas with social media, I've gone someplace to see something. Wh