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Industry committee  We'll be extending the statistical analysis, which we do on a regular basis, to include this sort of analysis for iOS and Android devices. We'll also investigate whether or not we'll need to extend this to both PC and Apple laptops.

March 1st, 2018Committee meeting

John Poole

Industry committee  We will occasionally look at certain issues. In regard to batteries, we tend to treat the battery as a black box that we don't fully understand. Our expertise really lies in the processor itself, and generally speaking, we won't speak to the design of a phone, saying that a pho

March 1st, 2018Committee meeting

John Poole

Industry committee  Here's what I meant by the first statement commenting on Apple's transparency, or lack thereof. I was disappointed when we discovered this, to realize that this was a change that Apple had introduced with basically no notification to the user. I think when they changed the perfor

March 1st, 2018Committee meeting

John Poole

Industry committee  Generally speaking, it's not on purpose. There may be slight drops—you know, 5% or 10%—due to a new technology or a new way to work around things. A perfect example of this would actually be the Spectre and Meltdown fixes that have come out recently to address security flaws, whe

March 1st, 2018Committee meeting

John Poole

Industry committee  That has received a lot of publicity and people generally understand that this could be a side effect of applying—

March 1st, 2018Committee meeting

John Poole

Industry committee  Not at all.

March 1st, 2018Committee meeting

John Poole

Industry committee  The value to Apple right now, especially considering that they're operating the battery program at a severe discount.... I unfortunately can't speak to the particular costs of a new battery versus a new phone. It's a lot more revenue for Apple to sell a consumer a new phone than

March 1st, 2018Committee meeting

John Poole

Industry committee  It's hard to say how many people went out and bought a new phone versus replacing their battery due to this issue. I know anecdotally speaking that a number of our customers came to us after we published these results and said exactly that, that they had had a slow phone, that th

March 1st, 2018Committee meeting

John Poole

Industry committee  I know several analysts are suggesting that, and their reasoning seems sound to me.

March 1st, 2018Committee meeting

John Poole

Industry committee  It's entirely possible that it could have. With consumers encountering a slow phone and deciding to upgrade, it could have shortened an upgrade cycle. Perhaps if the consumer would have held on to a phone for three or four years, then maybe this issue would have caused them to re

March 1st, 2018Committee meeting

John Poole

Industry committee  If you were not to apply this update to your phone, when your phone hits approximately 30% charge, if your battery had degraded past a certain point, then your phone would be susceptible to shutting down unexpectedly. Should, let's say, you launch an application or something, it

March 1st, 2018Committee meeting

John Poole

Industry committee  I believe it did start with the iPhone 6. It was a large issue with the iPhone's success that attracted some media attention in approximately December 2016. That was the first phone where I'd heard of this in a widespread manner.

March 1st, 2018Committee meeting

John Poole

Industry committee  If your phone was susceptible to shutting down abruptly, there wouldn't be a lot you could do. At the time, unfortunately, no one quite knew why these phones were shutting down abruptly. You might suspect it's the battery. You could go out and buy an external battery pack, a batt

March 1st, 2018Committee meeting

John Poole

Industry committee  Exactly.

March 1st, 2018Committee meeting

John Poole

Industry committee  Exactly. When Apple released iOS 10.2.1, their release notes mentioned—I don't remember the exact wording—a vague notion about power management and some description of that. I don't believe it tied into the sudden shutdown issue. It certainly didn't mention it.

March 1st, 2018Committee meeting

John Poole