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Human Resources committee  That's a very interesting question. Thank you. Speaking from my role at Canada Post, I would like to think that Canada Post can give support to those outlets and facilities that partner with us so that we can be successful together. As I've said, the contracts that we have are a

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  I don't know that I would say from Canada Post's perspective that we would need such an amendment in order to be successful with our partners.

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  That is another very thoughtful question. I do think that representation from interests and lived experience and personal background needs to show the broadest diversity possible. I'm struggling to answer your question because to put a specific number is difficult, but I think—

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  Yes, I know.

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  Perhaps 50%....

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  I feel as though I may be missing your question, but I want to say it's as basic as understanding there can be a broad range of challenges that people may have that are not visible and that you can't necessarily build for or expect standards to automatically be adapted to. Rather

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  Sure. I think they could be everything from how we communicate to how we present ourselves so that if we have not thought of what someone's challenge might be, they feel welcome asking for support. I think when you mention being accessible to wheelchairs and having doors that a

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  In both rural and urban areas, we do partner with small businesses. I can appreciate that in rural areas these may be smaller operations. In terms of accessibility at facilities that we partner with but do not own, our contracts actually specify already that the facilities must c

October 4th, 2018Committee meeting

Jessica McDonald

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  Well, there will be a tremendous amount of work—which was what I was trying to avoid saying, but it's true—involved in assessing all of our physical infrastructure. We have that under way. We are just beginning to look at how to dive into the entire system, from retail outlets to

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  No, I honestly can't answer that question. I wish I could. What I'd like to tell you is that in principle it's a huge priority for us, but it's just a tremendous amount of work, given the scale of Canada Post's operations. As I say, it's one key reason that we need a director wh

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  As I said in my opening remarks, we have a tremendous amount of work to do. Stated another way, we have a tremendous amount of opportunity in this area. As you say, with 50,000 employees, we have a great representation of people with challenges at work. The legislation in its i

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  Thank you. Thank you for pointing me to that testimony. I'd be very interested. We'll find it and read it. Learning from others is I think one of the first lessons for all of us. In terms of our distribution centres in particular, I think you were using that as an example, rath

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  The operations of Canada Post are legacy systems. As well, they're complex in terms of sorting and getting parcels and mail out to customers. We need to and do work very closely with the union in terms of making any alterations to how that works. One of our most important steps

October 4th, 2018Committee meeting

Jessica McDonald

Human Resources committee  The words have been taken out of my mouth. We're not waiting. We are already under way. For everything that is in motion today, whether it's a retrofit of our retail operations or any other initiative across the company, we are quickly reviewing, revising and prioritizing accessi

October 4th, 2018Committee meeting

Jessica McDonald