Human Resources committee  You noted that none of the four you looked at had done any audits or had any service standards in place. Is that correct?

Human Resources committee  I note you also said that without service standards, callers cannot know what level of service they can expect from call centres. I think people do have a sense of what to expect, and they reflect that, I think, to all of us quite accurately and appropriately. The media does have

Human Resources committee  You do receive calls.

Human Resources committee  He's just dialling it. In my office, and I think in most of our offices, we have a mission statement or a statement of standards that we expect from our staff in terms of carrying them out. I think most MPs probably have something like that. Is there something you've learned from

Human Resources committee  My riding is South Surrey—White Rock. I have to say that at any HUMA meeting.

Human Resources committee  Yes, my staff, I would like to....

Human Resources committee  Okay. Thank you. How did you determine the eight call centres you wanted to look at? Can we assume they are statistically significant in the range of the 221 that are out there?

Human Resources committee  So you only looked at four.

Human Resources committee  How were they selected?

Human Resources committee  As a principle of public policy, we generally want to go closer to where it's being implemented and the impact it's having on the communities, so I'm delighted to hear that. We see quite a reaction in some parts of our province to homeless people being moved around aggressively.

Human Resources committee  Just as a value statement, rather than as an implementation practice....

Human Resources committee  Yes, but I'm still a bit stuck on the metrics, given how challenging they are to evaluate. I know that during the winter months, when we have a better winter, we see people migrating from other parts of Canada to the lower mainland of British Columbia and Vancouver Island. It's a

Human Resources committee  I think the focus on the homelessness and chronic and episodic homelessness represents about 1% of your budget. How much did that lever with provinces and community-based organizations? I'm trying to get some sense of the overall quantum that we as a society look at and focus on

Human Resources committee  In B.C., we have a number of issues with respect to the homeless and homelessness, both chronic and episodic. I noted that previous plans sought to reduce both episodic and chronic homelessness by 20%. Last year's statistics, I think, showed that it had actually increased by some

Human Resources committee  Minister Tassi, you made reference to the Seniors Come Share Society. You visited one in White Rock that's been in existence for 42 years. It's keeping a lot of people in their homes and surviving at home with the supports they get there. You also talked about the growth. In 27 y