Human Resources committee  I've seen this myself, and it's frustrating: no matter what retailer or government you're dealing with, often they'll try to push you to the website. I've had an instance when trying to get my cable fixed. They say, well, you could do this by going online. No, my cable is down.

Human Resources committee  My hunch is that there are call centres out there that do a better job. Is government behind the private sector, for instance? Let me put it this way. Do you think there are private sector or other levels of government that do a better job, that might be the gold standard?

Human Resources committee  Right now an employee is sitting there, and if they're lucky, callers will get a live person. The employees don't have any standard. They don't know how long they're supposed to spend on a call, etc. Don't most industries say you should spend five minutes on one customer and mov

Human Resources committee  Thanks.

Human Resources committee  Mr. Ricard, the work you do is invaluable. I think everybody in this room has had frustration with call centres, whether of a government department, a bank, a retailer, or whatever. I think that regardless of our political stripes we all want to solve this. I'm sure your work is

Human Resources committee  Right now, can you explain the lack of service? Are there no service standards per se, no benchmarks? Is it just left up—?

Human Resources committee  I'll do that right now, Mr. Chair. Thanks. I move the following: That the Committee invite the Minister of Families, Children and Social Development and departmental officials to appear to provide an update on the implementation of the seven recommendations found in the Commi

Human Resources committee  With a recorded vote, obviously.

Human Resources committee  Mr. Chair, I would like to table this motion for which notice was given. I move: That, pursuant to Standing Order 108(2), the Standing Committee on Human Resources, Skills and Social Development and the Status of Persons with Disabilities accept the Auditor General's offer and

Human Resources committee  Mr. Chair—

Human Resources committee  Mr. Chair—

Human Resources committee  Mr. Chair, this motion was already tabled—

Human Resources committee  Yes. I have another notice of motion—

Human Resources committee  —that has been on the table here for quite some time.

Human Resources committee  Mr. Chair, I move: That the Committee invite the Minister of Families—