Citizenship and Immigration committee  Yes. During his visit in Ottawa, there were opportunities for officials from various departments to brief him on the various programs that were the subject of his report.

Citizenship and Immigration committee  I wasn't personally at those briefings. I'm not aware whether or not evidence was provided.

Citizenship and Immigration committee  I can't point back to a specific date for when or if that changed. I'm only looking at the website as it currently reads.

Citizenship and Immigration committee  Yes, we did have discussions with people in Minister Fraser's office about that. I believe we were trying to figure out whether there was a problem on the applicants' end or the processing end, and whether we needed to follow up with the people doing the processing. Was the balan

Citizenship and Immigration committee  Thank you for your question. We are always looking for ways to improve the instructions we give our officers so that applications are processed properly. I'm going to have to get back to you on this. I'll have to go back and see what exactly was recommended.

Citizenship and Immigration committee  Again, I'm going to have to get back to you on that, because I can't give you an answer now.

Transport committee  At full capacity....

Transport committee  The pandemic certainly impacted the ability for certain offices to operate as they had done prepandemic, but certainly in recent months things are getting back to normal. For example, visa application centres overseas are operational. We took steps to—

Transport committee  Again, I think there is improvement. We're not, for example, back at the 60-day work permit target, but we are producing record numbers of work permit applications compared with recent statistics. That is being achieved through the measures I've mentioned—staffing, looking at the

Transport committee  Again, it's the investments that I've mentioned we're making in terms of looking at the processes, streamlining and hiring staff. As the minister announced, the permanent resident levels are going up. That means we can land additional permanent residents year over year. That will

Transport committee  At the risk of repeating myself, it depends on the line of business. We've listed service standards for a number of categories. They range from 60 days to six months to 120 days. It really depends on the business line. I think they're all available on the website, but we'd be h

Transport committee  No, and that is.... For example, again, to focus on the work permit, which I think has been key to this conversation and this study, the service standard there is 60 days. As I mentioned, as of September we're at 116 days, but the measures we are taking in terms of staffing up an

Transport committee  Thank you for the question, Mr. Chair. We do acknowledge that there are backlogs. An action plan has been adopted to try to reduce the backlogs and get back to the service standards provided. As we said earlier, a bundle of measures have been put in place, including recruiting

Transport committee  Thank you for the question, Mr. Chair. It really depends on the type. I can provide the committee with statistics on processing times in the various categories. For permanent residence, it depends on the immigration levels set, as the minister said earlier this week. We have to

Transport committee  I don't think I have that level of detail, but I can check whether data is available regarding the language in which the application is submitted.