Human Resources committee  We are certainly looking to expand our network of mobile advisers.

Human Resources committee  We do train people in customer service. We do try to make our websites and all of our information as accessible as possible to everybody. We are on a journey. We have said that. This is very much a journey. We are looking for opportunities to improve, absolutely, and this legis

Human Resources committee  We do. We have a number of channels that people can use to reach out to us, including live chat on our websites. These are accessible through multiple formats.

Human Resources committee  There are individual situations, because each individual, obviously, presents different capabilities and different disabilities. We do find, occasionally, individual issues with the location, parking and things like this that can act as barriers.

Human Resources committee  I think one thing you might hear from opponents is about the cost. I think we've talked a little bit about that versus making an investment. That might be a concern for smaller organizations that aren't quite as far down the path as we are. You might hear a little bit about that.

Human Resources committee  I would also agree that Canada has been a leader in this area. I manage a global team. I have a team in the U.S. that does accommodations and a team in Canada that does accommodations. There's a huge difference between the legal requirements and what is actually done. From that p

Human Resources committee  I would echo Ms. Mandal's comments about the need for harmonization. Making sure that the Canadian public, our employees and our clients have a consistent experience no matter which RBC door they come through, whether it's a provincially regulated subsidiary or the federally regu

Human Resources committee  To add to that a bit, inclusion is the real goal. Inclusion is one of our core values, and that's the goal we're working towards. The Employment Equity Act processes and reporting procedures help us get to that goal. This accessibility legislation will help us as well. They're

Human Resources committee  We would absolutely agree that it's an investment. It's an investment in our people, our clients and the communities we support. It is good for the people and good for the communities, and it is good for business as well. In terms of the actual cost, I would agree with Professor

Human Resources committee  First of all, as I mentioned in my opening remarks, there are the voice-guided ATMs that are in all of our branches.

Human Resources committee  They're right across the country in every branch.

Human Resources committee  All of our ATMs are voice-enabled. We have at least one wheelchair-accessible ATM in each branch as well. Over the next three years, we plan to have all of our branch ATMs wheelchair accessible and audio-enabled.

Human Resources committee  We don't anticipate that being an issue. It's part of our plan going forward in terms of ongoing branch renovations and new branch construction.

Human Resources committee  I don't have anything to add. I agree with both.

Human Resources committee  I would agree with what Ms. Mandal has said. This is very big work and it's important to do it right. It's important to consult, and it's important to listen to all of the stakeholders that are involved. Looking at the policy lens that Ms. McColl referred to, I think you really