Government Operations committee  That's the number of incident reports that we have. The number of cases could be much higher. If there are processing issues—if a file isn't loaded, if we have a technical glitch or a network outage—the number in any given pay period could be higher.

Government Operations committee  I think the terminology would relate to whether there was an error in the pay, or whether there was a delay in processing a transaction that has an impact on pay.

Government Operations committee  If there is a delay, it doesn't necessarily mean there's a problem. If there is something like an overpayment, clearly that is a problem, and there are processes to deal with those.

Government Operations committee  I would say that this relates to the number of incident reports; the number of cases could be higher.

Government Operations committee  Well, base pay is provided every two weeks. If an individual feels that he or she is not getting what is owed, they can report that—they do report that—and that gets escalated either through the client contact centre or through our escalation unit at PSPC. We do investigate, bu

Government Operations committee  Well, we certainly have a lot of learned experience from our efforts to implement the 2014 round of collective agreements. We are providing that advice to the Treasury Board Secretariat and clearly through the governance structures that we have set up over the course of the last

Government Operations committee  We have two more waves of deployment. The next will be in February, and the final one will be in May. As you can imagine, as we staff up and build human resources capacity, we also need to ensure that we have appropriately trained senior staff who are able to act as team leads,

Government Operations committee  It's more the second, but we would be doing so very judiciously. We don't want to disadvantage them or see any recul—

Government Operations committee  —by moving qualified staff too soon out of a pod that is functioning well. There is some exchange of skills, but one of the exceptional innovations from the pod is the cross-training that happens with the staff who are brought in. We've seen, over the course of the last year, th

Government Operations committee  Thank you for the question. Treasury Board Secretariat was allocated $16 million over two years in budget 2018 to explore options for software to replace Phoenix. The work that has been undertaken now by the chief information officer, Alex Benay, is focused on identifying, thro

Government Operations committee  Essentially, yes.

Government Operations committee  Absolutely. We have a lot of experience in pay administration, so we are in regular contact with our Treasury Board counterparts to learn from our experiences.

Government Operations committee  That is correct. I'll just note that the Treasury Board Secretariat does have a claims office, which has been set up to help employees who have suffered out-of-pocket expenditures as a result of Phoenix to deal with those hardships.

Government Operations committee  As the minister said, the money was given to the department so that it could help its own workforce stabilize the system. In addition, there is the Treasury Board Secretariat claims office, which provides money to people who have experienced pay issues because of the Phoenix sys

Government Operations committee  I can speak to the issue. Mr. Matchett is in fact an employee of PSPC, and he has been suspended.