Human Resources committee  Sure. I mentioned that consultation is very important, and that the consultation needs to be held with a variety of persons with disabilities in order to address not just one type of disability but to enable this so that all barriers, regardless of the type of disability, can b

Human Resources committee  In the course of our audit, we called upon three advisors to ask the questions. I will therefore ask my colleagues to provide further details.

Human Resources committee  No, it isn't a report, but rather a mechanism we use to improve our audits and make them more understandable, over and above the work done by our auditors.

Human Resources committee  I will start by talking about consultation and how important consultation is. You're right: It needs to be done with a variety of persons with disabilities and a variety of experiences. I think it's through those types of consultations that barriers can be identified and then r

Human Resources committee  Thank you for telling us your story, which is very personal. I was moved by it and I can only imagine what it must have been like. We travel often and the number of complaints we've made is unbelievable. Our baggage has been lost or damaged, but that's nothing compared to equipme

Human Resources committee  CATSA received the information and categorized it, as you said, by its nature. If they had been capturing it by status, it would have meant, for example, that a complaint lodged about a service dog, as opposed to being lodged about security screening, might have been lodged in re

Human Resources committee  I suspect that they've collected the data and they have the information. It would be up to them to determine what they can now do with that data. I'm not as familiar with it to determine whether or not it's easy to go back and do work, or if this would be more for them moving f

Human Resources committee  We definitely referred in the report to the complaint data and the limitations that are currently in place. I'll ask if there was anything else that we came across.

Human Resources committee  What we found was that they were finding barriers and identifying those that could be removed. In fact, in one of our exhibits we show those that were identified and those that were removed. One limitation we did find was that their inspections were really focused on the design

Human Resources committee  I'm just a little unclear on the word “priority”. Is that in terms of the teaching methods, or...?

Human Resources committee  I believe when the consultations were were carried out, there was direction to participants to not talk about teaching methods because they really wanted to focus on the content of the training as well. I do believe that afterwards we did some follow-up work and determined that t

Human Resources committee  Yes, this is the first one we've done since the act was put in place in 2019.

Human Resources committee  Absolutely. We're in our planning stage right now for our future audits. There are definitely audits that are touching on this subject. They are on our list right now to determine which ones we're going to do in 2025 and further out.

Human Resources committee  Absolutely. Our process is that during the course of the audit we interact with them frequently. We share the draft recommendations with them to ensure that they're actually going to achieve the outcomes that we think the recommendations will achieve. We then table the report an

Human Resources committee  It's simply not in their mandate to be allowed to collect that information, as far as I understand.