Official Languages committee  I can assure you that there is an ongoing commitment. As a francophone and someone who has worked for the agency for 29 years, I certainly appreciate the importance of having all the necessary measures in place. Our president is also committed to ensuring bilingual services are

Official Languages committee  Thank you for your question. I will ask my colleague to comment in a moment. That amounts to a review of the findings made by the commissioner, with whom we are in constant contact. We introduced a three-year action plan encompassing a series of initiatives that are based on f

Official Languages committee  My thanks to the member for his question. For us, it is a constant effort. As you know, at the moment, during the pandemic, all incoming flights are limited to four airports. By moving staff to new positions, we have made sure that we have the people we need to carry out the bor

Official Languages committee  Certainly, Mr. Chair. That's an excellent question. In my 29 years—and this is all I've done, as I started as an officer on the front lines and have been with the organization ever since—I've never seen the type of escalation of border measures that we have in the last 12 month

Official Languages committee  With pleasure. I will ask my colleague from the Human Resources Branch to add to my comments, if necessary. One of our major concerns for a number of years has been to make sure that we have measures, policies and practices in place for our officers, in order to ensure that serv

Official Languages committee  Thank you, Mr. Chair. Members of the committee, good afternoon. I am pleased to be with you today. I am Denis Vinette, Vice-President of Travellers Branch. I am responsible, amongst other things, for the Agency’s Border Services Officers. I am here with Louise Youdale, Vice-Pre

Public Safety committee  Probably.

Public Safety committee  Yes, thank you. Really quickly, I can say that we do have handouts that we give to every arriving traveller that inform them of their requirements as it pertains to in quarantine or exempt, as well as a different form for symptomatic or asymptomatic. As well, for the committee,

Public Safety committee  Thank you for your question. Indeed, there has been a fairly significant drop in discretionary or non-essential travel, which we have seen at the border. Following the Prime Minister's announcement, among other things, we also noticed that people who were abroad returned to Cana

Public Safety committee  Mr. Chair, the CBSA's role as it pertains to ensuring that there's compliance with the OICs and regulations is first and foremost to receive all arriving travellers, whether it be by air or land, conduct the questioning and ensure they have met all of the obligations bestowed upo

Public Safety committee  I would have to turn to my colleague, Madame Diogo, but I have no information to offer on that question.

Public Safety committee  Thank you for your question. Mr. Chair, right from the start of the pandemic, and even before that, we directed our attention to supporting our front-line officers. That began in January 2020, when we started to look at what was happening in China at that time, which then becam

Public Safety committee  Yes, absolutely, and I'll ask Mr. Christiansen to jump in. I will just add that it's very clear that the decisions they render are based on the information presented to them by the traveller at the time they arrive. That is ultimately what leads to the decision by the officer at

Public Safety committee  I'd be happy to begin, but my colleague, Mr. Christiansen, can jump in as well. I think the first thing I need to make sure is very clear is that our officers have very little discretion in the actual decision-making or application of the orders in council as they've been drafte

Public Safety committee  I can certainly answer. Mr. Chair, I would like to briefly clarify the data and I will let Ms. Diogo explain the difference between the two models. Only 7% of people who enter Canada by land are directed to quarantine. Since the coming into force of the new controls, which now