Health committee  It's a 16-week program offered through the CBSA College and it's followed by 12 months of ongoing training in the field.

Health committee  Yes, absolutely. We are in contact with our Group of Five partners, the United States, Australia, New Zealand and the United Kingdom, to learn from their experience and to guide our approach. We are currently developing various scenarios to guide our approach to border reopening,

Health committee  I thank the hon. member for his question. Actually, as soon as the U.S. border measures were put in place, we had already begun to lay the groundwork for the reopening. We didn't think we would still be in this situation today, but we're projecting the volume of people who are g

Health committee  Thank you, Chair and member, for the question. I must say that right from the onset of our preparation of our response at the border, our officers' personal health in the performance of their duties on a day-to-day basis was front and centre in all of our preparation, in everyth

Official Languages committee  I have not heard about this situation. That should not be happening, as it clearly violates our policies.

Official Languages committee  My colleague, Ms. Youdale has the data on hand.

Official Languages committee  To complete this answer, I would add that, in Quebec, all our positions are designated bilingual. That is why the numbers are so high. Concerning your question about correspondence, people who address us in French should receive a response in French. It is not out of the questio

Official Languages committee  Thank you for your question. I can give you a partial answer. A significant number of travellers returned to the country between March and May 2020. When people were being repatriated from various places around the world, things were changing rapidly, and we were trying to keep

Official Languages committee  Thank you for your question. Wherever our programs are available, we provide them in both official languages. The active offer should always be made, but not necessarily by the officer in the booth at the time the traveller is crossing the border. Other procedures are in place t

Official Languages committee  When it comes to senior management meetings, we undertake to hold management meetings and regional management meetings in both official languages. All of our executives are bilingual. Rest assured that people can speak in the language of their choice.

Official Languages committee  Meetings take place in the language of the individuals they are speaking to or the language of the person who asked the question. For example, as a francophone, I strive to answer in French when I am asked a question in French, and in English when I am asked a question in English

Official Languages committee  In regions designated as bilingual, where service must be provided in both languages, we have to make sure staff can provide the service at all times. In certain other areas where we have more than one lane, we also make sure to have a designated bilingual lane.

Official Languages committee  I can assure you that we will continue striving to have individuals designated as bilingual at bilingual points of entry. We have put procedures in place. As a result, when a traveller looking for a French-speaking officer comes to a booth that is not designated as bilingual, we

Official Languages committee  I would have to check with my colleague. We may have to get back to the committee with that information.

Official Languages committee  We will do our best.