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Public Accounts committee  Yes, for sure we do. We don't track them by individuals, but I will give you an example. In 2021-22, we did 5,605 engagements with community partners working with the vulnerable populations. We went to 579 indigenous communities. We served them through virtual activities and out

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  Yes, for sure. One of the things we've struggled with, as I said previously, is that because they're an unknown population, they don't respond to what we traditionally do as government, whether that's mail-outs, phone calls out, a stagnant Service Canada centre or government dep

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  Thanks so much. I will just build on Bob's response. All of the issues he identified that we struggle with in terms of barriers we have in terms of tracking are true. At the same time, one thing that the Auditor General identified, and that we all agree with, is that we need to

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  Absolutely, for sure. We're actually working very closely with IRCC right now. We're working with them on their newcomer program, as an example, to meet with individuals, newcomers, as soon as they come to Canada, so that we can attach them to things like social insurance numbers

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  I can jump in first and say that we'd be happy to provide whatever statistics we have in relation to uptake in terms of our OAS and GIS programs. We do track uptake. Again, the difficulty is that we don't know what we don't know—to the point made earlier in terms of who's not acc

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  We could take a look at that and see what we can provide to you, for sure.

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  I'll ask my colleague Atiq Rahman to respond to this question.

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  We have an umbrella MOU agreement in place with Stats Canada, and we share and gather information back and forth with them, so I can't specifically say whether that, in and of itself, had a very specific impact on us. What I can say is that, as reflected in the AG's report, it'

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  For clarity, we're never satisfied. We're always working to improve those services. We do outreach to communities across the country, and we're very motivated by the Auditor General's recommendation. We agree with it wholeheartedly. That's part of our action plan going forward, t

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  There are a couple of things. For clarity, all Service Canada centres are open across the country and in Edmonton. We are in the process of finalizing retraining to all of our outreach centres, where people are still looking for us to join them. Certainly, we are present and avai

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  Yes. We do consultation and outreach in urban centres very frequently across the country. That's not just in Edmonton, but in other major centres. We also do it with CRA and Indigenous Services Canada. We actually have working groups that work together. We also do it with provinc

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  I can start it off. Thank you for your question, Ms. Sinclair-Desgagné. We've been looking at the traditional ways we've been trying to reach people to deliver benefits, and then deconstructing them to make a determination of how we find those people who aren't accessing our be

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  This is a constant source of work for us, because it's a population that's hard to reach, so each year, year over year, and certainly since 2016, we've been working on addressing this issue across the spectrum of vulnerable populations across the country.

October 25th, 2022Committee meeting

Lori MacDonald

Public Accounts committee  Thank you, Mr. Chair, for the invitation to appear before the committee today and the opportunity to discuss the Auditor General’s report on benefits for hard-to-reach Canadian populations. I am joined today by assistant deputy ministers Tammy Bélanger and Atiq Rahman, and by th

October 25th, 2022Committee meeting

Lori MacDonald

Human Resources committee  Integrity is one of the most important pieces of our passport program. That's why, when the minister referred to the new applications for people who've never had a passport before and children, integrity is a goal of that passport, so it takes longer in terms of reviewing that in

May 30th, 2022Committee meeting

Lori MacDonald