Transport committee  The only comment I would make is that there's the APPR and then there are changes in the system more broadly to make it work better for everybody, including passengers. I certainly don't know that I'd be looking under the APPR for the answers. I think the APPR has enough problems

Transport committee  That's why one of our recommendations is an explicit power for the minister to direct in extraordinary circumstances. Again, it's to have that stick in the background, so that when he or she convenes a meeting of the players, they know that it's more than just a chat and they're

Transport committee  It's a very good question. If I could go back to your anecdote, I would point out that it highlights another issue with the regulator and with the system as it is set up, which is that you have to be a passenger on a plane to make a complaint. I can't imagine that any of the pe

Transport committee  If I can just say, the point of higher AMPs is not to raise money for the government. It's to incent the airlines to do a better job in the first place. We shouldn't assume that there would be tens and hundreds of millions of fines against the carriers and that the cost would, in

Transport committee  I agree with Mr. Lawford. The Air Passenger Protection Regulations came into force three months before the COVID‑19 pandemic, so the circumstances were anything but normal. Things still aren't back to normal, but we've been getting closer to that for six to nine months, and in t

Transport committee  On whether it's legislation or regulation, I won't offer an opinion. That's for the lawyers, I think, but yes, somebody in government has to do that. As I also said earlier, the carriers have all this information. They're choosing right now not to make it public. Somebody's goi

Transport committee  Absolutely. That was one of the four things I mentioned as well in the opening remarks—specifically, more transparency for the carriers so that we can all understand what their rate is for resolving complaints. We know how many complaints come to the CTA, but we don't know how ma

Transport committee  No, that's not normal and it needs to change. I won't get into the long story, but it's sort of a COVID effect. The way the government set this up was about how many passengers you had flown over the last couple of years. They then took an average and determined who was big and w

Transport committee  We certainly think the incentives today are skewed. We talked in our opening remarks—and I think some of our colleagues here have talked as well—about needing potentially higher AMPs, fines if you will, so that the carriers are aware of that and they prioritize more highly takin

Transport committee  Absolutely, it is. In fact, there are some rules around that. The rules may not be good enough, but there are rules about how much notice you have to be given for a cancellation and what a carrier has to do for you if it cancels within a certain amount of time. Certainly, it's w

Transport committee  I don't know that I can talk personally on whether we're unanimous or not among the three of us. We'd have to caucus, I suppose. There are a bunch of measures that I heard from my two colleagues that we would be supportive of, and I hope the same is true for them. I think there

Transport committee  Mr. Chair, honourable members, thank you for giving me the opportunity today to speak to you about something very significant that resonates with all Canadians. My name is Ian Jack. As mentioned, I'm the vice-president of public affairs for our national office in Ottawa. My coll

Industry committee  For legitimate legal purposes.

Industry committee  That wouldn't change whether somebody's doing something illegal.

Industry committee  I think we'd agree with your interpretation, and as an earlier witness said as well, to the extent that there are issues with CASIS, this will not fix them. What it will do is ensure that another roadblock isn't put up in the future. We see this bill as one step forward. As I s