Public Accounts committee  Resources are a concern, obviously. As I said, we need more people. It's the security aspect too. When we're expecting travellers to self-declare that they're smuggling, we're asking for a lot of things to be coming into Canada that shouldn't be there. That's essentially what we'

Public Accounts committee  I'm the president of the union, and we support our workers in representing them—

Public Accounts committee  We ensure they're treated fairly and that the rights they have under our collective agreement are upheld.

Public Accounts committee  For grievances, health and safety representation.... Really, for any issue they have where they're not being treated as they should be, they come to the union.

Public Accounts committee  I'd be guessing. We can get those numbers for you and provide them. I don't have them.

Public Accounts committee  I would say that morale was low. People were frustrated. Again, we had very little ability to enforce anything, so we ended up spending the vast majority of our time at the border trying to get the app to work and trying to get people to complete the app as they needed to. Moral

Public Accounts committee  The morale was low. There were different challenges all the time. Right now, again, it's about staffing, it's about not having a collective agreement, it's—

Public Accounts committee  It was next to none. It was online.

Public Accounts committee  Largely, yes. There was some very cursory training and—

Public Accounts committee  I was asked to appear to provide information around the rollout of the ArriveCAN app.

Public Accounts committee  You ask the questions, so it's about whatever you ask me. I'm here to help.

Public Accounts committee  Our officers did the best they could under the circumstances, which were extremely difficult. We would like, going forward, to not see the app continue to be used and continue to be expanded to replace officers at the peril of the safety of all Canadians.

Public Accounts committee  I'm not sure I understand the question. Could you repeat it, please?

Public Accounts committee  I wish I had the answer to that question. I think over the years, an overreliance on technology has been built up. It started with the automated machines at the airport, as I said. The initial plan around that was for people to self-declare and for us to not interact with them a

Public Accounts committee  I wouldn't have those numbers. We can find out and provide that to you.