Public Accounts committee  It's difficult to know. We're not on the inside of the investigation. We see this with our members all the time. Who is on leave without pay pending the outcome of an investigation? What is investigated? Who was interviewed? All of those things often seem quite arbitrary to us

Public Accounts committee  None of our members have ever received one of those.

Public Accounts committee  It was confusing. A lot of members would go to the news to know what they were supposed to do that day—to give you an idea of how chaotic and disorganized it was at times. There was often little direction. When travellers would show up, we weren't exactly sure what the procedure

Public Accounts committee  In general, I would say it's poor to toxic. That has to do with the staffing numbers, which have not gone up. That has to do with an overreliance on technology. Both of those things combined have seen our officers working really hard to do the job they signed up to do: to protect

Public Accounts committee  Our borders need to be staffed. We desperately need staff. As I said, we need between 2,000 and 3,000 officers countrywide. We need to stop replacing officers with technology. That has to be there to assist officers, not replace them. An app is not going to interdict anything. I

Public Accounts committee  It's difficult for us to tell. Again, our officers' job during the pandemic was largely to collect information for another agency. The app did a poor job of collecting it. It was really an uphill battle to keep the border moving and help people provide the information that was

Public Accounts committee  Again, we're between 2,000 and 3,000 short countrywide. We can graduate under 600. We have one college. If they graduate the maximum number of officers per year, it's approximately 592 per year. They are not at the maximum because we don't have enough people to take from the line

Public Accounts committee  Change takes time. The union does everything it can to represent members. I think we're successful at representing members in large part. We bring those issues forward to the employer. I do have hope the new CBSA president, Ms. O'Gorman, is seeing a lot of the things that need t

Public Accounts committee  No, I'm not familiar with that.

Public Accounts committee  I think the investment has to be in people. We haven't seen those numbers go up. Since 2015, CBSA has added about 2,000 managers to their ranks, which is specifically what we don't need. We're already inundated with managers at CBSA. We have workplaces where we have as many—or in

Public Accounts committee  Yes, there will be seven managers and five officers. I visit workplaces regularly where the numbers are about even. It has become so top-heavy and dysfunctional in some cases. I can tell you a personal experience. I've worked as an officer in the secondary area at Pearson airpor

Public Accounts committee  That's an excellent question. They were apparently supervising us. I don't want to be mean and say they were doing close to nothing, but it was pretty close to that. A lot of our officers take every acting opportunity they can simply because they're exhausted, and an acting supe

Public Accounts committee  Yes, I've seen it.

Public Accounts committee  Regarding specifically what happened around ArriveCAN, we've not been asked or consulted. We didn't have anything to do with procurement. We weren't involved in any of that or had any knowledge of that. Regarding the CBSA code of conduct, our knowledge of how it works is that it

Public Accounts committee  Yes, we have had discussions around the professional standards policy, how they conduct investigations, the code of conduct itself and the discipline grid the CBSA uses. We have had those consultations with management, and we're not really seeing any change in how those things ar