Transport committee  Thank you for the question, Mr. Barsalou-Duval. Yes, there are multiple modes of communication. I think the communication breakdown was twofold. One of the messages we sent out from central that was direct by email to passengers on train 55 was in error. We said that the tree

Transport committee  Yes, Mr. Chair. I will.

Transport committee  Perhaps, MP Rogers, I may add to that from a passenger perspective. I think a few things that came to the forefront were clarity—as much specificity as possible—and frequency. On those two counts, we were lacking in this particular case on a few of the trains. On the other trains

Transport committee  Thank you, MP Strahl, for the question. There is a protocol in place. When we have delays, after a 45-minute delay, we basically open up our emergency snacks and water and provide them for free. At that point in time, we stop the regular service and provide the free. Another 45

Transport committee  At this point in time, I do not know the answer to that question. I don't believe we've been able to identify who that was. That is something we continue to look at.

Transport committee  Thank you again for that question, MP Strahl. You're right. Given the protracted delay, there was an issue in terms of the number of washrooms that were available on all the trains. In every case, at least one or two washrooms were functioning at all times. To your point, is th

Transport committee  Once again, to the passengers who were involved and suffered through the extended delay, I apologize. I appreciate what you say. First off, thanks for your travel with us. You're right; we do often get many commendations as a result of our great service. I think that's why we're

Transport committee  Thank you for the question, Mr. Barsalou‑Duval. Depending on the situation, in the past we have considered using buses when a train is cancelled and/or it's en route and it's disabled. In those particular cases, it's obviously dependent on service. Can we actually source a bus?

Transport committee  Thank you for the question, Mr. Barsalou‑Duval. First, regarding the passengers who were aboard the trains, I offer my apologies for the extent of the delay and the discomfort that they experienced during that delay. With respect to your question on why there wasn't enough a

Transport committee  Thank you for the question. How we communicate with our passengers and how we're expected to communicate with them on board is through on-board announcements. They should be happening at a regular frequency of every 15 minutes. In addition to that, our operations control centre

Transport committee  Thank you, MP Muys. We have protocols for how we plan for the holiday season and the winter season in terms of the amount of food we put on. It's based on the number of passengers, but over and above that, we add x per cent of the number of meals, extra snacks, extra drinks and

Transport committee  Thank you, Martin, and thank you, Mr. Muys. On behalf of Via Rail, as the chief customer officer, I'd like to apologize to all the passengers who were more than inconvenienced and were actually in uncomfortable conditions over a lengthy period of time overnight on December 23, a