Evidence of meeting #26 for Public Accounts in the 40th Parliament, 2nd Session. (The original version is on Parliament’s site, as are the minutes.) The winning word was passports.

A recording is available from Parliament.

On the agenda

MPs speaking

Also speaking

Sheila Fraser  Auditor General of Canada, Office of the Auditor General of Canada
Leonard Edwards  Deputy Minister of Foreign Affairs, Department of Foreign Affairs and International Trade
Christine Desloges  Chief Executive Officer, Passport Canada
Wendy Loschiuk  Assistant Auditor General, Office of the Auditor General of Canada
Gary McDonald  Director General, Policy and Planning Bureau, Passport Canada
Jody Thomas  Chief Operating Officer, Operations Bureau, Passport Canada

4:55 p.m.

Voices

Oh, oh!

4:55 p.m.

Auditor General of Canada, Office of the Auditor General of Canada

Sheila Fraser

Things are never completed.

4:55 p.m.

Voices

Oh, oh!

4:55 p.m.

Conservative

Joe Preston Conservative Elgin—Middlesex—London, ON

Oh, I recognize that.

There must be someplace else you can go for just a little while. Give 'em a break.

4:55 p.m.

Auditor General of Canada, Office of the Auditor General of Canada

Sheila Fraser

I'll just say that they are certainly not on...any immediate plans to revisit them.

4:55 p.m.

Conservative

Joe Preston Conservative Elgin—Middlesex—London, ON

Thank you kindly.

That's all, Mr. Chair.

4:55 p.m.

Liberal

The Chair Liberal Shawn Murphy

Madam Faille.

4:55 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

I have a question that has to do with what my colleague mentioned regarding the 10-year electronic passports that you will implement in 2011, if I am not mistaken. The implementation date is 18 months from now.

Just out of personal curiosity, may I ask if you have studied the profitability of this technological project?

4:55 p.m.

Chief Executive Officer, Passport Canada

Christine Desloges

We are currently finishing that work before submitting it to Treasury Board.

4:55 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

Thus, as we speak, you do not yet have authorization from the cabinet?

4:55 p.m.

Chief Executive Officer, Passport Canada

Christine Desloges

We announced it in the budget.

4:55 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

Yes, but you still have not obtained the cabinet authorizations to launch this initiative?

4:55 p.m.

Chief Executive Officer, Passport Canada

Christine Desloges

We have the cabinet authorization, in general terms. However, before beginning a project, we always need approval from Treasury Board. Afterward, there are two stages, one is an approval in principle, which is followed by an effective approval. This is what we are preparing for so that we can get it very rapidly before the December 2011 deadline.

4:55 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

It is at the end of 2011 and not at the beginning of 2011.

4:55 p.m.

Chief Executive Officer, Passport Canada

Christine Desloges

The end of 2011.

4:55 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

So we are not dealing with 18 months, but two years.

4:55 p.m.

Chief Executive Officer, Passport Canada

4:55 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

Thus, the profitability study has not been done yet?

4:55 p.m.

Chief Executive Officer, Passport Canada

Christine Desloges

No. We made an initial business case, a first profitability study. However, we must always adjust things to make sure that we are reflecting current reality. This will be submitted to Treasury Board again very soon.

4:55 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

Let me just add two points.

Could you give us some information, especially the table that shows passport applications by province over the past three years, and the table of gains and losses for each product?

One more thing. Are there any differences between the passports issued abroad as compared to the passports issued in Canada? Many people tell us that they have difficulty in finding people to sign their passport application when they are abroad. I am talking about university professors, among others.

4:55 p.m.

Director General, Policy and Planning Bureau, Passport Canada

Gary McDonald

Let me answer. The procedures are essential identical. As for the booklets, all Canadian passports are issued in Canada, except the temporary passport that is available to those who urgently need one abroad. However, the regular five-year passports are all printed in Canada and they are distributed to the clients through Canadian missions abroad.

You spoke about guarantors. You mentioned professors and so forth. When they are abroad, they can use either the old or the new policy with regard to guarantors, who can be either a Canadian passport holder or a professional included in the list.

5 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

I just have one question for Ms. Fraser.

Regarding usage fees, in 2008, you severely criticized the consular services. Has this problem of excessive user fees for consular services been solved?

5 p.m.

Auditor General of Canada, Office of the Auditor General of Canada

Sheila Fraser

To my knowledge, we did not do a specific follow-up. The department had indicated that it would make some clarifications regarding the fees that can be charged and included in consular fees. We did not do a follow-up. I do not know whether the deputy minister has some information about this.

5 p.m.

Bloc

Meili Faille Bloc Vaudreuil—Soulanges, QC

That is all, unless the deputy minister has some answers.

5 p.m.

Deputy Minister of Foreign Affairs, Department of Foreign Affairs and International Trade

Leonard Edwards

Following the Auditor General's recommendations, we reviewed the costs that go into consular service fees. We are currently discussing the matter with Treasury Board.