Finance committee  Mr. Chair, the agency has taken very concrete measures and worked very closely with the agency's Office of the Taxpayers' Ombudsman to resolve some of the problems. More concretely, we have increased the visibility of the information on our website, and we continue to work with the financial institutions to ensure that the information is available on their websites and that the information points to us.

Finance committee  Mr. Chair, our budget has grown over the last few years, but it's grown as a result of the increased responsibility that has been given to the agency to deliver some key government programs. We've just recently touched on one, and there are obviously other key programs that we've been asked to deliver on behalf of the government, some of which are the subject of our discussion here today, in particular some of the tax credits.

Finance committee  The agency relies on IT infrastructure to deliver the majority of its programs. The member is correct in saying that as part of Budget 2010, there were some resources set aside by the government—in particular $251 million over nine years—for us in the agency to upgrade a 30-year-old system.

Finance committee  Mr. Chair, we haven't cut any auditor positions. It's an area that the agency still feels is a priority. We have established the link between the work done by the auditors and the funds collected by the government. However, in a perspective of realigning resources, we are looking at all the possibilities.

Finance committee  At this time, we have no plans to cut auditor positions, but all departments are in the midst of budget reviews. We are examining anything that will allow us to realign resources.

Finance committee  Mr. Chair, as I said, that area is a priority. The main purpose of all the resources invested from the auditors is to generate additional income for the government. It is always possible to continue to look at that as a priority.

Finance committee  Mr. Chair, the funds that are requested for advertising are really for generating more information for taxpayers about what they can claim. We also want to continue to publicize the agency's electronic services and improve them for the benefit of Canadians.

Finance committee  Mr. Chair, a lot of progress has been made in recent years in this area. Almost 60% of all Canadian income tax returns are filed with the agency electronically. We think it is still possible to increase that percentage. We would like to continue to make progress in that respect.

Finance committee  Thank you, Mr. Chair. Good morning and thank you for the opportunity to appear before the Committee to present the Canada Revenue Agency's 2011-2012 Supplementary Estimates (B) and to answer any questions that you may have. Before I begin I would like to take a moment to introduce my colleague, Mr.

Finance committee  As soon as possible, Mr. Chairman. I'm going to go back to the office and note down all the questions. I've promised to provide that information, and I want to assure the committee that I will definitely put my attention and urgency into getting those responses to the committee.

Finance committee  It is more than one dismissal, Mr. Chair. As you know from the media, going back to 2009, there were four public dismissals. I just want to make sure I provide you with the right numbers. So yes, it is more than one.

Finance committee  From the code of conduct perspective, it is the CRA code of conduct that we expect all of our employees to adhere to.

Finance committee  Correct, and in the context of the Criminal Code, that is obviously something that is pursued by the RCMP. Any work along those lines is done by the RCMP. As far as I'm aware at this point in time, there have not been any criminal charges, but it's something that I really can't speak to because it's something that's pursued by the RCMP.

Finance committee  We go through the RCMP. When the agency encounters situations of criminal activity, they're referred to the RCMP.

Finance committee  I understand the need to provide the committee with proper responses, Mr. Chair, and we commit to doing that. I simply don't have all of the information on some of the questions that were presented today.