Veterans Affairs committee  I'd have to confirm the number because I don't know them by heart. I'll take your word on that number. If it's our NCCN number, it goes to a Veterans Affairs' employee, and I apologize for not knowing the number by heart. I should, but I don't.

Veterans Affairs committee  The training they get is to ensure that the right boxes are completed, not the information in the boxes. They don't receive eligibility training. They receive completion.... So they have the training, and they have a form that says this is what should be completed, there should be tick, tick, tick.

Veterans Affairs committee  I thought the honourable member was going to come back to me on that.

Veterans Affairs committee  We at Veterans Affairs determine based on risk factors. We have three tools that establish risk. If they fall between a medium and high risk, they receive a case manager.

Veterans Affairs committee  I'm not sure which number that is. I don't know them by heart.

Veterans Affairs committee  We have approximately 7,300 case-managed veterans,.

Veterans Affairs committee  Yes, sir.

Veterans Affairs committee  We ask for the medical file and the service file when we review a certain condition, so when the person applies with a condition, we review the file. Hearing aids are not a good example, but if a person says, “I hurt my back”, we'll go through the file to ask if they have met with a doctor, and because of your back is there a form in there that says you had an accident, which we can look at?

Veterans Affairs committee  That is considered legitimate. The other thing that not a lot of people know is that I have two liaison officers in my office so the adjudicators use them often. Let's say they see an injury or a situation they don't understand. I have a lieutenant-colonel and I have a senior chief, and these two individuals often sit with the adjudicator.

Veterans Affairs committee  They are not eligible for rehab at that point. We encourage them to apply anyway and put their name in, because you never know what happens 20 years down the road; something may show up after the fact; however, if they're just being honourably released and everything is fine, they're not eligible for rehab.

Veterans Affairs committee  Before they deploy, they go through all their insurance and they meet with us. But I agree that whether it's SCAN or something similar, it's important. SCAN is not just about our services. It's about their pension plan, it's about their medical plan, it's about a multitude of things.

Veterans Affairs committee  Thank you, sir. Since about July I've been working with the new evidence-based model for adjudications, which is to accelerate. What we are also doing is working with our colleagues at CAF to use the military occupational codes so that we can start identifying.... I think they use new terminology now.

Veterans Affairs committee  It is not automatic.

Veterans Affairs committee  In my opinion, the most common problem is not recognizing that there is an injury, but the relationship with the individual's service. If the doctor tells us that Michel tore the ligaments in his knee, we'll accept that. If we really have doubts, we'll refer the file to the doctors who work for us to find out what the X-ray shows.

Veterans Affairs committee  Absolutely. During what we call “the tran”, the transition interview, that's when a client service agent will sit with the CF member—they're still in CAF—and go through a questionnaire with them and ask them certain things, and try to establish their risk. We'll ask if they've been injured.