Veterans Affairs committee  The big difference is that they can go to our operational stress injury clinics. They can use the 1-800 number and they can also have 20 sessions that we will pay for. Whether the person was diagnosed or is suffering from a service-related problem, we will pay for him and his family.

Veterans Affairs committee  We are talking about 20 sessions. The person can call the 1-800 number. We work in partnership with Health Canada.

Veterans Affairs committee  If an individual with special needs lives in Ottawa, Quebec City, Montreal, Halifax or Fredericton, it is much easier to find appropriate care for him than if he lives in, say, Edmundston, New Brunswick, which is not my hometown, but the city where I grew up. The Canadian Forces hand off cases to us, but in some instances, our partners in the Canadian Forces have supported us, even though the person was no longer a member of the forces.

Veterans Affairs committee  Absolutely.

Veterans Affairs committee  It depends on which cheques you're talking about. Yesterday I was informed at the committee that the pension cheque can take many months, which I was a little bit surprised to hear. That's not my responsibility, by the way. I just want to be clear. There can be delays. When they come into our programs, if they've done the SCAN and they've had the transition interview, and they've done all the work with the Mélanies, I won't say it's always seamless, but the delays are minimized.

Veterans Affairs committee  I don't think we're doing additional training, but we do training on a yearly basis with the service officers with the Legion. Actually, I've attended the training myself—not the full training, but I went to speak. They are a cherished partner to us. They're in the locations; they know the services.

Veterans Affairs committee  They're very important partners in this.

Veterans Affairs committee  We assess his condition and a psychiatrist, psychologist or health care professional determines whether he has a mental health problem, such as post-traumatic stress disorder, or another illness. In 72% of cases, people who come to see us are suffering from PTSD. We have accelerated processes to ensure that they have access to the appropriate services.

Veterans Affairs committee  It does see some clients.

Veterans Affairs committee  We have not as you're mentioning it, sir.

Veterans Affairs committee  Yes.

Veterans Affairs committee  It is a common occurrence. I wouldn't say it's a common occurrence when they come from Service Canada; I think they do that part very well. But it is a common occurrence that we receive forms not fully completed or properly completed.

Veterans Affairs committee  When I say “traffic”, I mean clients coming to see them.

Veterans Affairs committee  In Sydney, they are actually embedded in the eight offices. The embedded Veterans Affairs officer is in the Service Canada office.

Veterans Affairs committee  Yes, but that's not the case in Sydney. Sydney does see—