Veterans Affairs committee  Thank you, sir. We hear the same complaints members of this committee would hear.

Veterans Affairs committee  Those would include delays in receiving certain services. Receiving “no” as an answer is a big complaint. I want to be clear, “no” is often the right answer. We have to remember that. If there's a committee that knows it well, it's this ACVA committee, after the review and everything you've done for Veterans Affairs.

Veterans Affairs committee  Yes. I'm in just about constant dialogue with my colleagues over at Service Canada, ESDC, about how we can improve how we offer those services, to make them more accessible, to make them more appropriate, to make sure that when somebody walks in, they actually know that they are allowed to go there.

Veterans Affairs committee  Locations. However, I'll be very honest. I did go out and put out a selection process. Some of you are very well aware. We posted for case managers and CSAs. The big issue is that if the forecast continues, we expect from now to 2020 an increase of about 30% in case-managed veterans.

Veterans Affairs committee  We are. The thing is that case-managed veterans do not have to drive. The case manager or the nurse will go to the veteran. A lot of people say they have to drive to Halifax—

Veterans Affairs committee  As often as is needed. In the case of Sydney, in the case of all those areas, I'm presently looking at the workload in those areas: how many people? At some offices—and it's a misconception—we've had zero traffic at the Service Canada office, where we have embedded employees, since the closures of the offices.

Veterans Affairs committee  I didn't mention Sydney in my—

Veterans Affairs committee  I doubt that, to be honest, because we also.... What's not on the map—somebody asked a question about the map earlier—is that we work with data, big data, to see where an office is, where an OSI clinic is, and how many veterans are in the catchment basin. In some of these offices we had very few case-managed veterans.

Veterans Affairs committee  There are 226.

Veterans Affairs committee  We have that. I'm not sure effective what date because I have asked for that a couple of times, but I can provide the last one I have.

Veterans Affairs committee  I'm going to be over eight minutes answering that. Sorry.

Veterans Affairs committee  The rehab program affects more than 1,000 veterans. As Mélanie mentioned, the VAC rehab has three components. There's the vocational rehab which is the educational program. There's a psychosocial, and that's where we have to work to get somebody ready to get into a vocational rehab.

Veterans Affairs committee  Yes.

Veterans Affairs committee  I want to clarify. Mélanie does the transition interview. She and two other case managers handle all the CF members—not veterans yet—in the greater Ottawa area. It's more than Ottawa and this area, right? Once they have transitioned out of the forces, they are transferred to a case manager wherever they are going to be retiring.

Veterans Affairs committee  I did a review in the summer months. Presently, with the number of veterans we have, we have approximately the right number. The issue is that they're not at the right places.