Veterans Affairs committee  We are plugged into every location that has a SCAN. We have either a case manager or a CSTM who will provide our part of the session.

Veterans Affairs committee  I do not want to talk for my friends at CAF because it was aimed at them, but at Veterans Affairs we firmly believe it's a good thing when they have their medical file and that people like Mélanie can review the file with the member while they're still receiving a salary from CAF.

Veterans Affairs committee  They would not have that type of training, no. As I mentioned, what they can do is review the forms for completeness, so that when the forms arrive at Veterans Affairs they are complete and the right information is provided. If the question is more complex, there is a hotline that goes directly into one of our offices, and they can speak to a Veterans Affairs employee.

Veterans Affairs committee  We pay the legions for a couple of different items. Some is for visitation rights, but we do not give them money for that side of the service.

Veterans Affairs committee  There are many differences, and it depends. A reservist is allowed to go to a SCAN, and we strongly encourage working with our partners at the Canadian Armed Forces and that all reservists have an exit interview or a transition interview. The reservist cohort is much different.

Veterans Affairs committee  It's not Veterans—

Veterans Affairs committee  We have a training module that employees at Service Canada do receive, but it is very basic in what Service Canada employees provide to veterans, except the offices where we have Veterans Affairs employees embedded. In those offices, those employees can give the full range of services, as any of our offices—

Veterans Affairs committee  We have eight offices that are embedded. In those eight offices they are actually Veterans Affairs employees. The other ones are Service Canada. We give them basic training, how to review a form, make sure the form is complete—not all forms, certain forms—and they have access to a hotline.

Veterans Affairs committee  Thank you, Mr. Chair. Mélanie Witty is one of our case managers. I don't really have opening remarks this morning. I think we'll get right into the presentation. Mélanie will provide us with a second career assistance network; we call it SCAN. You have a deck. I think everybody has received a presentation on it.

Public Accounts committee  I thought it was on homelessness and on addiction. I didn't say anything about Treasury Board. I apologize.

Public Accounts committee  The homelessness and the addiction problems, yes, absolutely....

Public Accounts committee  It was not a walk in the park.

Public Accounts committee  Thank you.

Public Accounts committee  The OAG is correct. There are a multitude of reasons—and I wouldn't want to speculate on all of them—but the points that were raised were correct. Sometimes it's just a matter of organizing themselves. There's a multitude of things. Why would it take so long to send it to us? Our responsibility, once we get it, is to get it out as fast as we can.

Public Accounts committee  To answer Mr. Giguère's question, we are working to reduce the processing time to 16 weeks.