Official Languages committee  Okay.

Official Languages committee  No. Personally, I cannot speculate on whether cases are flying under the radar or are about people who perhaps just want to complain. However, I can present you with the facts. I know that there were 52 complaints from more than 200 million interactions, which works out to 0.000024%.

Official Languages committee  That is a very important question, Mr. Généreux. Air Canada was privatized almost 30 years ago, meaning that it is no longer owned by the government. Air Canada began its activities almost 80 years ago as a crown corporation known as Trans-Canada Airlines. At the time, it was a monopoly.

Official Languages committee  No, on the contrary, we are very proud to do it. What I said is that it is a reality for us. However, the standards with which private sector companies have to comply should be well defined, and, in my opinion, should apply to all other airlines. As I just said, 50% of our employees who deal with our customers are bilingual.

Official Languages committee  But not all the 28,000 employees are—

Official Languages committee  That's right.

Official Languages committee  Thank you very much. I agree with you, Mr. Généreux. What I was trying to tell you is that you really have to distinguish the anecdotes, the things that you hear and read, from the facts, the reality and the progress. We simply tried to measure what has taken place in recent years a little more concretely.

Official Languages committee  Is that your question?

Official Languages committee  As I have just said, Air Canada is probably the most bilingual private sector company in the country. As a private sector company, we face certain constraints. We have a number of programs and things are evolving. We have made enormous progress in the last seven years. All the figures show that we are making progress, whether the figures are survey results or the number of complaints.

Official Languages committee  Thank you very much, Mr. Chair. Ladies and gentlemen of the committee, it is a pleasure for me to be with you to reply to the Commissioner of Official Languages' special report and, above all, to demonstrate to you that Air Canada is proudly serving its customers in both French and English.

Transport committee  I attended a few meetings with government representatives.

Transport committee  There are 2,400.

Transport committee  Yes. As I said at the beginning, there are 28,000 ourselves, and with our regional partners who work exclusively for us, about 33,000, so it's 28,000 in Air Canada on its own, and if you include Jazz, Sky Regional, and Air Georgian, it's 33,000.

Transport committee  Right now the ones that have the most volume in terms of.... We look at it either in terms of revenue or in terms of available seat miles, and historically they have been the domestic routes, but in the last number of years our large growth has been in the international markets.

Transport committee  I'm sorry; I didn't understand the question.