Finance committee  The challenge is to do the current work that's coming in—in other words, the normal monthly volume that has to be addressed—and in addition, redo the cases that need a second look. That increases the volume of cases per month, which creates a pressure to have additional resources with eyeballs on those types of funds.

Finance committee  Yes. Just to the point, as my colleague mentioned, the agency has a specific reserve to deal with pressures that occur in the year that aren't planned for. It's that type of funding that will go to address this situation. In terms of the timeliness, the agency is absolutely seized with the need to put attention to this.

Finance committee  Yes. I agree that, in cases of international tax avoidance, criminal sanctions are necessary. In terms of the Panama Papers, we can publicly confirm 123 audits under civil law. Furthermore, a number of our criminal investigations are being finalized. There are fewer than 10. We don't want to disclose the exact number, to avoid jeopardizing the investigations under way.

Finance committee  We are talking about $16 billion, less than two-thirds. Multinationals avoid tax through transfer pricing. Individuals also use overseas schemes with corporations or trusts. So the two-thirds is made up of multinationals and people with high income who use trusts and schemes like that.

Finance committee  I think this information is public through our reports and our website. We are aware that Canadians have many concerns about the agency's efforts. That's one of the reasons we started to make public the details of criminal investigations at the stage of searches. We do this more and more frequently.

Finance committee  As you know, a criminal investigation can last a long time. It takes a number of years for this type of case to move up the ladder. As the minister and I have confirmed, we will keep pushing this file as much as we can, but our work is far from being over.

Finance committee  First, I'll go back to this idea of revenue generation. We have a number that we call revenue impact. Last year, it was just under $13 billion, at $12.8 billion. This year, it is well over $13 billion. That number is up roughly 46% over the last four or five years. Tactically, that's successful.

Finance committee  The budgets were quite specific and quite clear that our points of focus were multinational enterprises, aggressive tax planning, particularly offshore tax planning, criminal investigations, and the underground economy. In fact, we were able to increase our level of focus on all of those areas, while at other times and in other years, we've had to make reallocation decisions, so those sectors are the sectors that we're focused on.

Finance committee  The review has two parts. The first step was to immediately look at the tools we had before us. There have been some changes. For example, when an employee leaves the agency, we now require the right to contact his or her employer afterwards if the employee tries to exert some influence.

Finance committee  Yes. I have an official meeting with my counterpart every quarter. We have an improved draft memorandum. We consult our legal services. We are in the process of finalizing the details, but most of the changes have already been made. The approval process could take several weeks or months, but everything should be finalized by the fall.

Finance committee  We have a number of reciprocity protocols with the provincial ministry, especially in terms of services and observation. We are trying to bring the information together. I feel that our online services allow us to do more of it. With some Canadian provinces, people can interact with both levels of government in a single online session.

Finance committee  The CRA experience is that we have a very effective partnership with Canada Post to get those paper guides distributed all across the country. It is sometimes reported to us that in individual outlets—whether in a retail centre or otherwise—individual employees, not understanding this, sometimes destroy or move the guides.

Finance committee  The meeting is scheduled for the first week of June of this year. We would expect the articles and advice to follow later this year.

Finance committee  I want to come back to the history perhaps, from the CRA perspective. It wasn't necessarily a refusal. We, like many tax jurisdictions, have concern over the accuracy and the difficulty with measuring a tax gap. In terms of co-operation with parliamentary officers, we had privacy concerns and legal advice that prevented us from co-operating to the full extent that they might have desired.

Finance committee  The review we committed to is complete. The review was limited to the agency only. We also consulted our advisory committee. The revised national procedure is scheduled for October 31 this year. I should say that one of the major changes is to be very strict about a decision-making committee.