Citizenship and Immigration committee  There's no glass in between, so there's much closer contact with children. Furthermore, when it becomes a challenge to get there, we do offer the video conferencing service. It's accessible three and a half hours per day--

Citizenship and Immigration committee  Yes, of course.

Citizenship and Immigration committee  Certainly.

Citizenship and Immigration committee  Yes.

Citizenship and Immigration committee  Yes.

Citizenship and Immigration committee  Yes.

Citizenship and Immigration committee  I can't confirm that.

Citizenship and Immigration committee  That's correct.

Citizenship and Immigration committee  Yes.

Citizenship and Immigration committee  It's a three-pronged procedure. For example, if it's a health issue, it's referred directly to the Correctional Services health authority. If it's not resolved at the lowest level there, it moves up to the next level, then up to the next. Canada Border Services Agency and Correctional Service Canada are involved in each process.

Citizenship and Immigration committee  For health issues?

Citizenship and Immigration committee  For health issues, it goes to Correctional Service Canada health authority. For operational issues, it goes to Correctional Service. And for policy issues, it goes to the Canada Border Services Agency.

Citizenship and Immigration committee  We have a redress process in one of the president's directives, so when you get a copy of that, you'll see it as well.

Citizenship and Immigration committee  No, it would list the level, because of course the names of the people would tend to change.

Citizenship and Immigration committee  The detainees are detained because they are supposedly awaiting removal and because of their security certificates. They're not being detained for rehabilitation purposes, so our goal is not to rehabilitate them. But at the same time, we recognize that there are some benefits to providing access to certain programs.