Veterans Affairs committee  Yes, we absolutely agree with that statement. It should not be a conversation between a case manager or a veterans service agent and the veteran, unless the veteran has made the determination in consultation with his health care professional and is seeking information regarding b

Veterans Affairs committee  Absolutely not. That is not the case. Our policy is clear, and our guidelines are clear. It is a conversation that should not take place in any substantive manner between a Veterans Affairs Canada employee and a veteran.

Veterans Affairs committee  If I could, Mr. Chair, I think we've established through our investigation thus far that it is clear in all of our 402,000 file reviews that these are four cases affiliated with one employee. This is an isolated situation, as we've been able to determine. It is not widespread wit

Veterans Affairs committee  No, it has not.

Veterans Affairs committee  I have not seen that letter.

Veterans Affairs committee  Not exactly. There were four cases discussed where the term was used by the employee first, but not by the veteran.

Veterans Affairs committee  Yes, you're right.

Veterans Affairs committee  Thanks very much, Mr. Chair. In the case that came forward this summer, the first case, this was raised so directly and seriously that it was shared immediately with the manager of this veterans service agent. That manager engaged, and others engaged soon after that. It was rais

Veterans Affairs committee  I think we have our first face to the veteran, in terms of how they're coming forward, to ensure they have the professional support they require, and a level of care and compassion that comes from the employees. I know that is extended quite extensively. If there is any concern a

Veterans Affairs committee  Mr. Chair, we undertook a search of 402,000 unique files. The search looked for references to MAID in its various guises, as well as “medical assistance in dying”. Through that, we were able to determine the four cases that have been established through this single employee. Th

Veterans Affairs committee  That's correct.

Veterans Affairs committee  Yes, the investigation is ongoing.

Veterans Affairs committee  If I could, through the chair, let me thank you for your comments about our case managers. I obviously fully agree. These are four cases associated with one single employee that have been shared with the RCMP, from which they will be undertaking their further investigation.

Veterans Affairs committee  Yes, we plan to extend the work that we currently do around trauma-informed training for all of our frontline employees—any employee who has interaction with veterans—to really build a greater and deeper understanding of sanctuary trauma and some of the moral injury that can occu

Veterans Affairs committee  If it's okay, Mr. Chair, I will start. I might ask my colleague to add anything I might not reference here. It is an ongoing process that is not yet completed. It's guided by our collective agreement with the union representing this employee, as well as our general guidelines a