Official Languages committee  As the commissioner pointed out, we have already begun discussions with a number of federal institutions, for example with airport authorities at Pearson, in Toronto, the headquarters of the Canada Border Services Agency, in Ottawa, and individual airports. Mr. Fraser met with th

Official Languages committee  I believe that follow-up will begin in the fall.

Official Languages committee  After we've issued a final report, we always allow the institutions a certain amount of time to react to it and take measures to act on our recommendations. Then we conduct a follow-up. So I think a proper follow-up will be started in the fall.

Official Languages committee  Of course, with the exception of cases where the said equipment and the manuals that come with it is really meant for a unilingual English speaking unit. In such cases, of course, there is no problem. Obviously, the important thing is to have the French manuals available especia

Official Languages committee  Currently, we don't have such figures. As the commissioner said, it is quite clearly... Especially since this new approach is moving in that direction. Obviously, this is something we will look very closely at when we do our two follow-ups this fall. However, I do not have these

Official Languages committee  Every year, we do an evaluation of sorts, a performance assessment of the various institutions. Obviously, language of work is one of the factors we look at. According to a study by Statistics Canada, 39% of all francophone respondents within bilingual units, wherever they may b

Official Languages committee  As I said, this is exactly what the follow-up process to the audit report is all about: we examine one recommendation at a time.

Official Languages committee  As we said at the end of the speech, what is important to us is to evaluate the results. We will conduct a detailed follow-up to our audit report. Based on that report, we will be able to...

Official Languages committee  It's important to understand the process subsequent to an audit report. I will give you a general overview. First of all, we do a preliminary report that is then submitted to the institution concerned. The institution prepares comments which are usually integrated as such into o

Official Languages committee  As I said, we have not yet completed this part of our process.

Official Languages committee  I would like to add that we have procedures in place to follow up on our recommendations, be they investigation reports or audit reports, and more recently, with our audit or the latest investigation reports submitted, the follow-ups remain to be done. This fall, we will begin o

Official Languages committee  Obviously, it is an internal exercise. It is something we use to guide us in our discussions with Air Canada. As the commissioner explained, we have a wide range of tools to try to improve the situation of Air Canada. This is not an official form to be completed in 53 copies, but

Official Languages committee  The observations that the commissioner is referring to are of course based on a number of criteria. We verify the reaction of the company and its employees in terms of an active offer of services and other factors of that nature. We reported the results of our observations to co

Official Languages committee  I'd simply like to add that over the years, and certainly more recently, we've established many working relationships with Air Canada with a view to resolving complaints. For example, we've met regularly with vice-presidents of Air Canada to determine how we could work together t