Information & Ethics committee  I do, and I see it when we have a situation of employee fraud, not our employee fraud, but an employer's employee fraud. And my first question is what province are we in, is it Quebec, is it B.C., or Alberta, because I want to know how we have to deal with that information and if

Information & Ethics committee  I'm not exactly certain what systems we share with China, if any. I think it's a totally distinct business operation over there. I'm virtually certain there is no sharing of our access to information in Canada with China, other than maybe on a business level for directors and wit

Information & Ethics committee  Maybe Frank can answer that one.

Information & Ethics committee  Specifically, they have the ability to disclose without consent. I can give you the section numbers. In Alberta, it's paragraph 20(m). They can disclose the information where it's reasonable for the purposes of an investigation or a legal proceeding. The similar section in B.C. i

Information & Ethics committee  That's a great example of a situation where we cannot communicate. We cannot say “We have Joe Smith, and we know that Irene, his wife, has a plan under the insurer across the street, and we think that the same claim is being submitted under both plans.” Ultimately, it catches up

Information & Ethics committee  We may get suspicions, they may come up through tips. People may call in. We may see an irregular claims pattern. From time to time we do look at claims. I don't know exactly how we would. I can find out, because I know we've had that situation and I don't know how we learned of

Information & Ethics committee  That's true.

Information & Ethics committee  We could. We can hand over our file. There'd be more evidence for the police if they knew it was happening. They'd have to go and then ask for information from this other insurer. The other insurer might say, “You have to serve us with a subpoena. We can't disclose personal infor

Information & Ethics committee  It's a good question, and I'm happy to work through it with you. If we step back, under PIPEDA we have the ability to collect and use without consent when we have reasonable grounds to believe it would be useful in the investigation of a contravention of law of Canada and the in

Information & Ethics committee  For an investigation relating to fraud under a group members plan, there isn't. We have OSFI and we have the superintendents of insurance across the provinces. Let me just give you an example of a situation where there might be employee fraud, not insurers' employee fraud but u

Information & Ethics committee  I've listened to the translation. I caught on to it late, unfortunately. I think your question was this: Shouldn't people hear about companies that breach the Privacy Act and shouldn't they be named? Is that the gist of your question? I'm sorry.

Information & Ethics committee  Okay. I think there is a provision in PIPEDA that provides for the publication of a name. When it's in the public interest, that name would be disclosed. I think that's an appropriate provision when it's found by the Privacy Commissioner—because I don't think she will act outs

Information & Ethics committee  In the insurance area of the industry—and I'm speaking for all of the insurers—there are training programs in place in each of the institutions. I know that at least one member institution of the CLHIA has training in place on a yearly basis for all new employees. They go through

Information & Ethics committee  Every information--

Information & Ethics committee  No, but the information, when it first comes in the door, is about the.... I guess I'm confusing the employee of the insurer and the employee of a group plan. It's all about that employee in a group plan. It's his name and the name of his dependants, his salary, the nature of the