Industry committee  I don't believe there are stupid customers. I believe there are customers who simply act in their own best interests. What we need to do is make sure the rules of the market are such that they cannot be skewed and make it possible for there to be an unlevel playing field. I need

Industry committee  To be brief, yes, it would be a good idea to give the committee some extra time. We feel things are moving quickly, at a pace at which the implications in the market and the players and competition, specifically on Canadians' ability to take advantage of the benefits of competiti

Industry committee  Let me, if I may, turn the answer around and share with you what it's like to be a competitor, what it's like to become a customer of Vonage Canada. First of all, I have to convince someone who's been with a monopoly phone company for quite some time to try out a new technology.

Industry committee  I would be happy to. Small is beautiful, absolutely. And hopefully it will remain so--small, agile, focused on customer service. Price to me and to our customers is simply a price of entry. It's just a method of providing savings. Savings alone will not keep our customers. We hav

Industry committee  I was going to say that the issue of winback, from my perspective, is not so much reverting back to new business practices but the fact that the objective of the policy is to deliver the benefits of competition to the wider audience. Winback delivers cost savings to a very select

Industry committee  With apologies to the legal profession, we would not look forward to a legal challenge either. Our hope is that rather than the dual criteria, the presence test would be dropped, and the Competition Bureau criteria would be adopted as the forbearance test. Ruling that out, I cert

Industry committee  The concern I have is the same as was espoused earlier, which is that the policy direction is one thing, but we feel that the way it's worded and would roll out would result in a market structure that would make it very difficult, if not impossible, for us to carry on business th

Industry committee  Certainly we can and do compete on a regular and daily basis. The issue, I guess, boils down to the fact that I don't have 125 years of monopoly power behind me, and I don't have a 125-year relationship with this customer base, nor do I have millions of customers I can draw upon.

Industry committee  The policy direction as espoused by the minister, the concept itself, we are on record as supporting. The issue we have with it is that we don't believe the actual implementation of that policy direction will deliver the results or the objectives that are espoused as part of that

Industry committee  The objectives of the policy as stated we are definitely in favour of.

Industry committee  First of all, I should explain the comment regarding simply price matching. If you look at the products that have been brought to market by the cable companies, it would seem they have almost intentionally been structured to exactly, or very closely, match the products that are a

Industry committee  I completely agree with that. While the intent is there, the process would take so long that it would be irrelevant, from the position of Vonage Canada. We would be out of business by the time any damages were levied. We think it's much more effective to consider policy direction

Industry committee  Thank you for the invitation to appear. For those members who aren't yet familiar with Vonage Canada, we're a leading independent provider of innovative consumer-friendly broadband telephone service, also referred to as voice over IP or VOIP. We've been in the telecommunication