Industry committee  Exactly.

Industry committee  Thank you for your question that will allow me to clarify matters. What I said was that given the notion of implicit, tacit consent, there is nothing stopping a company that has an existing business relationship with a customer from sending that customer within the allowable 18-m

Industry committee  Generally, speaking, consumers prefer to be asked if they want to “opt in“, rather than to have to “opt out“. That is the approach we favour.

Industry committee  Thank you. Let me reiterate what I said earlier, namely that there is nothing to stop Mr. Misener or anyone else from sending an email to his customer during the first 18 months of their relationship to see if he or she is interested in hearing from him in future. There is absol

Industry committee  I feel that this would be a rather sensible way of maintaining this business relationship. If I can reassure Mr. Misener at all, I would say that when that initial email is sent out, it is a simple matter of asking the consumer to tick off a box if he or she wishes to receive add

Industry committee  Thank you. Again, I have a question for any business seeking to make that initial contact. How will obtain the email address of the person it wants to contact? That is all I want to know.

Industry committee  You are absolutely correct. That is what we recommended further to a research project carried out in 2004. We have always maintained this position. We favour the “opt-in“ framework, as do most of the Canadians we surveyed at the time, that is to say we believe prior consent must

Industry committee  Mr. Chair, Mr. Vice-Chair, members of the committee, thank you for this opportunity to present out views on Bill C-27, the Electronic Commerce Protection Act. Option consommateurs dates back to 1983. We are a non-profit association with a mission to promote and to defend the int

Finance committee  Thank you for your question, Mr. Roy. Level 1 is in fact the basic level of written comprehension.

Finance committee  Yes, absolutely. Unfortunately, I don't have the figures handy, but according to the survey, the required level for functioning in today's consumer society was determined to be level 3.

Finance committee  A study involving credit card statements was conducted last year. People were asked some questions and grouped together for discussion purposes. Participants were asked some questions about literacy and a number of recommendations were made. I don't have time in three seconds to

Finance committee  We have indeed taken these findings into consideration. Initially, we were not affected by them, given our status as a consumer association. Our interest was piqued about five or six years ago when we began to put together small guides for stakeholders and students attending lite

Finance committee  One thing that we observed, after cross-referencing the survey's data, was that people who are employed are generally better trained. It is the unemployed, the people who are out of work, who are having problems. That is why we limited ourselves to three recommendations calling f

Finance committee  Option consommateurs' main concern is not to increase the level of literacy and numeracy of all Canadians. That is not our primary mission. Our mission is to defend and promote the rights of consumers. We have observed, however, that a well-informed consumer makes better choices.

Finance committee  Thank you for that excellent question, Mr. Mulcair. Last year, we did some extensive research on certain business practices of institutions that issue credit cards. A number of these current practices need to be re-examined and regulated. We believe a policy must be adopted to im